Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services, and Cyber Security & Networking.
Values: Open, Trusted, and Bold
Job Description
Our Managed Services team is based from our offices in St Ives, Belfast, and Daresbury and our data centre facilities in Huntingdon. We provide a focused range of hosted and cloud services specifically designed to help customers align their IT functions to their core business requirements.
We are currently recruiting for a Level 3 Infrastructure Engineer (Linux Specialist) to join our busy team based from our Datacentre in Huntingdon, Cambridgeshire. You will be responsible for the day-to-day proactive management and support of servers, storage, and associated technologies with a focus on our customers' Linux Estate, which provides the foundation for Telefónica Tech and customer services. Working as part of a team, the ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. Additionally, good problem-solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders are essential.
Key Responsibilities:
* Review existing processes and tasks, proposing solutions to simplify and/or provide consistent results through automation techniques and tools.
* Assist with the day-to-day maintenance of our internal and customer virtual environments which consist of VMware and Hyper-V platforms.
* Deployment, technical support, and proactive maintenance for the following products:
o Linux Operating Systems and hosted services.
o HPE ProLiant Servers
o Fibre Channel Fabrics
* Providing assistance and guidance to the Level 2 team.
* General administration of multiple storage arrays; tasks to include:
o Provisioning new hosts/virtual volumes.
o Configuring replication between sites.
o Capacity management.
o Vendor liaison for issue logging and software updates.
* Management of agentless monitoring tools such as LogicMonitor, VeeamOne, and OneView.
o Refinement of triggers and thresholds to continually improve proactive support of customer systems.
* Work within a team to deliver large and medium-based projects for new and existing customers.
* Reviewing team documentation and knowledge-based articles, suggesting improvements.
* Adhering to incident, change, and problem management processes to ITIL standards.
* Sharing information of new issues and call type trends with team leaders, in order to improve IT strategy across the business.
Skills & Experience:
* Expert level skills in deploying, configuring, and troubleshooting the Linux Operating Systems (Red Hat, Ubuntu, and Oracle Linux) and services hosted.
* Proficient in shell scripting and automation tools, such as Red Hat Insights, Ansible, AWX, and Satellite. Knowledge of CI/CD pipelines for ideal automation strategies.
* Experience with LVM-based disk operations are a must to administrate disk groups.
* Experience with HA clustering using pcs to maintain internal services.
* Configuring, troubleshooting, and administering VMware and MS Hypervisors up to and including the latest versions.
* Experience of Windows Server and Active Directory up to latest supportable versions.
* Excellent communication skills – oral and written, with the confidence to communicate effectively at all levels.
* Outstanding customer service skills along with a polite telephone manner.
* Team player – understands the importance of teamwork and has the ability to motivate self and team.
Additional Information
Monday to Friday (37.5 hours per week) following a shift pattern typically 08.00 to 16.30, 09.30 to 18.00.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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