Technical Account Manager, Amazon Pay IN, Amazon Pay IN
Working in a dynamic environment, your responsibilities will include helping merchants resolve their issues with Amazon Pay, monitoring their success rates, supporting their go-live, reviewing SOPs on a regular basis, and taking necessary actions. Operating in a fast-moving and sometimes ambiguous environment, you will work autonomously, taking full control and responsibility for achieving business objectives. This role provides opportunities to work directly with external merchants, develop SOPs, and work with multiple internal stakeholders in an ever-changing business climate.
Key job responsibilities
The role is for a 12-month contract (FTC).
1. Work as a Technical Account Manager for all Amazon Pay merchant partners – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members.
2. Work with a team of Solution Architects to provide first-level support.
3. Track, file new bugs, and reproduce merchant issues.
4. Take ownership and drive merchant issues from inception to resolution.
5. Document merchant interactions and maintain documentation to share knowledge with team members to better enhance our knowledge base.
6. Bring independent analysis, communication, and problem-solving to merchant escalations.
7. Collaborate with the Engineering, Product Management, and Technical Support teams to drive solutions for merchant issues.
BASIC QUALIFICATIONS
* Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or related field.
* 4+ years of experience in a technical, digital operations, or systems support role.
* Experience working directly with customers.
* Experience in troubleshooting and debugging technical systems.
* Excellent written and verbal communication skills.
* Able to explain highly technical issues to a non-technical audience.
* Excellent follow-through and attention to details.
PREFERRED QUALIFICATIONS
* Solid computer science fundamentals or programming experience.
* Experience as a policy expert and escalation point for operations teams, developers, and internal business partners.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
J-18808-Ljbffr