Job Description
The Role
The Salesforce Administrator is responsible for the day-to-day administration of Salesforce, including configuration, customization, and troubleshooting. The ideal candidate will have a strong understanding and experience using Salesforce.
What You Will Do
* Configure and customize Salesforce to meet the needs of the organization. This includes setting up and managing user profiles, permissions, and data.
* Develop and implement user training on Salesforce. This includes creating and delivering training materials, as well as providing one-on-one support to users.
* Troubleshoot Salesforce issues. This includes identifying and resolving problems with Salesforce data, functionality, and performance.
* Monitor and maintain Salesforce performance. This includes tracking usage metrics, identifying trends, and making recommendations for improvement.
* Collaborate across multiple departments on projects related to Salesforce. This includes working with developers to implement new features and functionality, and with IT to resolve user issues.
* Stay up-to-date on new Salesforce features and functionality. This includes attending training sessions, reading industry publications, and participating in online forums.
What Will You Need
* Experience in Salesforce administration.
* Experience in customer relationship management (CRM) systems.
* Strong understanding of Salesforce features and functionality.
* Excellent problem-solving and troubleshooting skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
#J-18808-Ljbffr