As a Receptionist/Host at our Welham Green Site, you will be the face of our company, creating a welcoming and professional experience for our customers. Your role involves engaging with customers, managing appointments, and supporting the sales and service teams to ensure a seamless dealership experience.
Do you have:
* Experience with volume work?
* Organisational skills?
If your answers are YES, then you may be the person we have been looking for!
Duties
* Greet and Welcome Guests: Provide a friendly and professional greeting to all visitors and clients upon arrival, ensuring they feel comfortable and valued.
* Answer Phone Calls: Manage incoming calls, respond to inquiries, and direct calls to the appropriate staff members.
* Manage Appointments: Schedule and manage client appointments, ensuring accurate booking and smooth coordination between departments.
* Provide Information: Offer relevant information about the company’s services, policies, or facilities to visitors, answering any queries clearly and professionally.
* Coordinate with Team Members: Work closely with other departments (e.g., sales, service, and parts) to ensure visitors are directed correctly and their needs are met efficiently.
* Maintain Reception Area: Keep the reception and common areas clean, organised, and stocked with relevant materials (brochures, refreshments, etc.).
* Handle Mail and Deliveries: Receive and distribute mail, packages, and deliveries promptly to the correct departments.
* Administrative Support: Assist with basic clerical duties such as data entry, filing, managing correspondence, and maintaining contact databases.
* Security and Safety Compliance: Ensure all visitors follow safety protocols, log their presence as needed, and report any security concerns.
* Organise window cleaning and minor repairs and other facilities support activities as directed by the Regional Manager, including raising purchase orders for site contracts.
Requirements
* A strong commitment to providing a high standard of service to both internal and external clients.
* Clear and professional communication with customers both in person and over the phone.
* Ability to handle multiple tasks simultaneously, prioritise duties, and ensure smooth daily operations.
* Ability to handle challenging situations or inquiries with patience and tact.
* Present a polished, professional image that reflects the company’s values.
* Proficiency in Microsoft Office, booking systems, and handling general office equipment.
* Ensure accurate appointment scheduling, documentation, and communication with visitors and staff.
* Willingness to assist colleagues and work as part of a collaborative team.
Monday – Friday - 07:00am until 16:30pm
Salary: £27,000 per annum
Our Company Benefits:
* Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service.
* Auto-enrolment Pension Scheme with employer contribution.
* Medical insurance discounted scheme.
* Referral bonus if you introduce your friends.
* Discounted days out with family and friends.
* Retail discounts saving £££'s on shopping and dining out.
* Salary Finance.
* Family & Friends Discounted Car Scheme.
* On-site Mental Health First Aiders.
* Discounted Healthcare Scheme.
* X2 basic salary Life Assurance.
* Uniform provided.
Here at Motus Truck & Van, we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future.
Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Truck & Van, we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment, and fairness for all.
Motus Truck & Van is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience.
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