Job summary Please note that we will only accept applications from staff currently employed by NHS Wales. If you are interested in applying for this secondment position, you must obtain permission from your current Line Manager prior to applying. THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO MEETING THE NEEDS OF THE SERVICE. An opportunity has arisen to join Quality, Safety & Improvement Directorate of the NHS Wales Executive as a Senior Business Support Officer to provide comprehensive business admin support to the team. This opportunity is open to those who have experience in an administrative role and have the key skills required. Main duties of the job You will be joining the dynamic and ambitious learning disability team within Improvement Cymru, a mixed group of learning disability and quality improvement specialists. The team are leading on specific projects, as part of the Welsh Government's Learning Disability Strategic Action Plan and Delivery 2022 to 2026. Building upon the successful programme to date, the team has a renewed remit for the next 12 months with an ambitious programme of work aimed at accelerating improvements in health outcomes for people with a learning disability. Working as a Senior Business Support Officer, the post holder will join a pool of support staff providing comprehensive, confidential administrative, clerical and business support to the Quality, Safety and Improvement Team. They will be required to communicate and liaise with directorates, divisions and stakeholders and produce work to deadlines whilst ensuring compliance with policies. About us The NHS Executive works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales. Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health. We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards. To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/ For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/ Date posted 13 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,928 to £29,551 a year per annum Contract Secondment Working pattern Full-time Reference number 028-AC048-0225 Job locations Any PHW office Cardiff/Swansea/Wrexham CF10 4BZ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Person Specification Qualifications Essential The post holder will require RSA III/NVQ Level 3 or equivalent level of experience, together with a high level of numeracy, written and spoken English Desirable Advanced ECDL Experience Essential Demonstrable experience in an administrative role. Previous experience of dealing with customers, clients and/or members of the public. Experience of communicating at all levels. Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records. Working experience of Microsoft Office Suite. Desirable Budget monitoring. Supervisory experience Working in an NHS environment Experience of interacting/ communicating with a vulnerable population, i.e. people with a learning disability. Previous experience of working with financial systems and/or purchasing of goods or equipment Experience of project support work Experience of transcribing and minute taking Skills Essential Ability to work on own initiative and manage own workload. Advanced keyboard skills. Good communication skills. Good organisational skills. Excellent numeracy and literacy skills and attention to detail. Desirable Ability to speak Welsh or willingness to learn. Knowledge Essential Thorough understanding of office procedures Working knowledge of filing/data systems including records management Desirable Knowledge of Public Health Wales Personal Attributes Essential Ability to work to deadlines and under pressure Able to work within a team Ability to work on own initiative Good time management Respect confidentiality Willingness to learn and develop skills Flexible approach to work Willingness and ability to travel between sites Desirable Continuing Professional Development Person Specification Qualifications Essential The post holder will require RSA III/NVQ Level 3 or equivalent level of experience, together with a high level of numeracy, written and spoken English Desirable Advanced ECDL Experience Essential Demonstrable experience in an administrative role. Previous experience of dealing with customers, clients and/or members of the public. Experience of communicating at all levels. Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records. Working experience of Microsoft Office Suite. Desirable Budget monitoring. Supervisory experience Working in an NHS environment Experience of interacting/ communicating with a vulnerable population, i.e. people with a learning disability. Previous experience of working with financial systems and/or purchasing of goods or equipment Experience of project support work Experience of transcribing and minute taking Skills Essential Ability to work on own initiative and manage own workload. Advanced keyboard skills. Good communication skills. Good organisational skills. Excellent numeracy and literacy skills and attention to detail. Desirable Ability to speak Welsh or willingness to learn. Knowledge Essential Thorough understanding of office procedures Working knowledge of filing/data systems including records management Desirable Knowledge of Public Health Wales Personal Attributes Essential Ability to work to deadlines and under pressure Able to work within a team Ability to work on own initiative Good time management Respect confidentiality Willingness to learn and develop skills Flexible approach to work Willingness and ability to travel between sites Desirable Continuing Professional Development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Public Health Wales Address Any PHW office Cardiff/Swansea/Wrexham CF10 4BZ Employer's website https://phw.nhs.wales/ (Opens in a new tab)