Job summary An exciting opportunity has arisen to join the medical education team at MWL NHS Trust. You will join an established and growing team to support the Head of Clinical Education, Medical Education Administrator Co-ordinator, and Medical Education Faculty to provide high level and quality administrative support for medical students and physician associate trainees on placement from Edge Hill University. Applicants will require excellent customer care, communication, and organisational skills to cope with a demanding workload in a busy and changing work environment. The successful applicant will also require a flexible approach to working and will be dedicated, hardworking, enthusiastic, and highly motivated. If you would like to work in a busy, friendly, and supportive environment that is committed to quality, then we want to hear form you so please get in touch for more information This post will be subject to a standard DBS check. Main duties of the job The successful post holder will have administration experience within a healthcare setting and they will be an excellent team player with an ability to communicate effectively across teams and departments. They will also be dynamic and innovative to develop and implement their own ideas to continually improve the clinical education administrative service. They will be responsible for: The planning, organisation, and provision of administrative support for undergraduate medical students and physician associate trainees on placement in the Trust from the school of Medicine. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 21 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 409-6649569 Job locations Whiston Hospital Warrington Road Prescot L35 5DR Job description Job responsibilities KEY DUTIES Administrative support To determine the administration requirements for medical students and physician associate trainees aligned to placements within the Trust in collaboration with the Medical Education Administrator Co-ordinator, Clinical Sub- Deans, Head of Clinical Education, Medical Education Facilitator, Clinical Education Research Lead. To provide administrative support for undergraduate medical students and physician associate trainees on placement in the Trust from the school of Medicine at Edge Hill University. To provide administrative support to clinical education faculty for relevant clinical education activity. To liaise with clinical skills tutors and the medical education administration coordinator to organise undergraduate timetables, room bookings, photocopying/printing of teaching materials and facilitation of relevant clinical teachers for the delivery of appropriate teaching to physician associate trainees and medical students on placement at the Trust. To engage with and communicate relevant information about placements to relevant supervisors, departments and directorates and take action to make appropriate changes to any placements. To liaise and maintain close links with administrative staff at Edge Hill University regarding placements and student support. To organise and prepare induction arrangements for medical students and physician associate trainees to support their placements in the Trust. To collaborate and communicate effectively with other stakeholders, healthcare professionals and members of the clinical education team to ensure delivery of relevant aspects of the clinical education teaching portfolio. To prepare and assist in the setting up of seminar and skills rooms for relevant meetings by setting up of audio-visual equipment, provision of appropriate technical support to teachers, clearing of catering, and moving and handling of chairs and tables. To assist the clinical education faculty in the organisation of any on-site assessments (eg OSCES) including the recruitment of appropriate patients for relevant exam stations. To support the Medical Education Administration Coordinator and Head of clinical education with the quality review visits and attend the Medical School quality visit. To be a point of contact for medical students and physician associate trainees on placement and to respond to any queries and determine appropriate action including referral or escalation as appropriate. To support and implement effective pastoral care pathways and to communicate any pastoral issues with students with Edge Hill University. To provide appropriate pastoral care to physician associate trainees and medical students on placement and to escalate support as appropriate. Operational To communicate and collaborate with the Medical Education Administration Coordinator, Clinical Sub- Deans, Head of Clinical Education and Clinical Education Research Lead to identify relevant workforce and capacity needs. To store, use and maintain any equipment as per department or hospital guidelines. To monitor and check that adequate stocks of equipment and consumables are available for training and to re-order where able or report to management if not. To organise and facilitate appropriate meetings including face-to-face and via Microsoft Teams / Zoom and to take minutes as needed. To collaborate with the clinical education administration team to ensure relevant data is collated and input into appropriate databases. Support initiatives to monitor student engagement and attendance whilst on placement and to provide reports as needed to stakeholders. Work closely with departments across the organisation to negotiate and coordinate support for delivery of relevant training programmes. To network and collaborate with other medical education administrators in the region and to attend relevant meetings to represent the department and Trust. To work flexibly across sites as needed. To provide reception cover as needed for the clinical education centre. To assist with cover for colleagues during any absences. Additional Responsibilities: To observe the provisions of and adhere to all Trust policies and procedures To actively participate in the appraisal process to identify personal development needs To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post. To comply with relevant policies and procedures and health and safety at work legislation. The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site. Any such variation will be agreed in advance between the post holder and their manager as part of the continuing process of management review and development Staff leadership and management: Demonstrate and act as a role model for the Trusts values in your daily practice including challenging any inappropriate behaviours. Understand the Trusts key priorities and those of your Department and how these translate within your area/team. Communicate regularly through meetings with teams and individuals and provide opportunity for two-way feedback. Promote equality, diversity and Human Rights in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity and outcomes in working practices. Contribute to developing and maintaining equality of opportunity in working practices by complying with legislation and organisational policies. Advise colleagues about equality, diversity and human rights policies and procedures and ensure they are followed. Ensure that colleagues are treated fairly. Behave in a non-discriminatory way and challenge the discriminatory behaviour of others. Be supportive of colleagues or service users who wish to raise issues about discriminatory practice or experience. Position in the Organisation and Key Relationships Key relationships will include: Clinical Directors, Consultants, Doctors in training, Associate Directors of Nursing, Nursing staff, Clinical Nurse Specialists, Non-medical prescribers, Academic Staff,, Clinical Pharmacy Services Manager, Pharmacists, Head of Clinical Education, Clinical Education Research Lead, Clinical Sub Dean, Director of Medical Education, Foundation Program lead, Medical education Facilitator, Medical Education Facilitator Coordinator, Clinical skills team, Simulation Training team, Clinical Education Administrative team, Higher Education Institutions. WELLBEING Mersey and West Lancashire Teaching Hospitals NHS Trust is committed to supporting and prioritising the wellbeing of our workforce through a range of dedicated services. The Trust's Health, Work and Wellbeing department offers comprehensive support, including the Wellbeing Hub, which provides 1:1 appointments, group sessions, events, and bespoke support for teams and departments. Each department has a Wellbeing Champion who actively promotes staff welfare. Wellbeing Champion organises regular Wellbeing Events, which staff are encouraged to attend. Additionally, the Trust runs a 24/7 Employee Assistance Programme, providing free and confidential support for any issues staff may face. We are dedicated to fostering a supportive environment for all our colleagues, particularly in the face of challenges. We strive to maintain an open culture where staff feel comfortable seeking help and know they will be met with understanding and compassion. Colleagues have access to the resources they need, including peer support and professional services provided by the Trust. Together, we prioritise both patient care and the wellbeing of our entire workforce. Job description Job responsibilities KEY DUTIES Administrative support To determine the administration requirements for medical students and physician associate trainees aligned to placements within the Trust in collaboration with the Medical Education Administrator Co-ordinator, Clinical Sub- Deans, Head of Clinical Education, Medical Education Facilitator, Clinical Education Research Lead. To provide administrative support for undergraduate medical students and physician associate trainees on placement in the Trust from the school of Medicine at Edge Hill University. To provide administrative support to clinical education faculty for relevant clinical education activity. To liaise with clinical skills tutors and the medical education administration coordinator to organise undergraduate timetables, room bookings, photocopying/printing of teaching materials and facilitation of relevant clinical teachers for the delivery of appropriate teaching to physician associate trainees and medical students on placement at the Trust. To engage with and communicate relevant information about placements to relevant supervisors, departments and directorates and take action to make appropriate changes to any placements. To liaise and maintain close links with administrative staff at Edge Hill University regarding placements and student support. To organise and prepare induction arrangements for medical students and physician associate trainees to support their placements in the Trust. To collaborate and communicate effectively with other stakeholders, healthcare professionals and members of the clinical education team to ensure delivery of relevant aspects of the clinical education teaching portfolio. To prepare and assist in the setting up of seminar and skills rooms for relevant meetings by setting up of audio-visual equipment, provision of appropriate technical support to teachers, clearing of catering, and moving and handling of chairs and tables. To assist the clinical education faculty in the organisation of any on-site assessments (eg OSCES) including the recruitment of appropriate patients for relevant exam stations. To support the Medical Education Administration Coordinator and Head of clinical education with the quality review visits and attend the Medical School quality visit. To be a point of contact for medical students and physician associate trainees on placement and to respond to any queries and determine appropriate action including referral or escalation as appropriate. To support and implement effective pastoral care pathways and to communicate any pastoral issues with students with Edge Hill University. To provide appropriate pastoral care to physician associate trainees and medical students on placement and to escalate support as appropriate. Operational To communicate and collaborate with the Medical Education Administration Coordinator, Clinical Sub- Deans, Head of Clinical Education and Clinical Education Research Lead to identify relevant workforce and capacity needs. To store, use and maintain any equipment as per department or hospital guidelines. To monitor and check that adequate stocks of equipment and consumables are available for training and to re-order where able or report to management if not. To organise and facilitate appropriate meetings including face-to-face and via Microsoft Teams / Zoom and to take minutes as needed. To collaborate with the clinical education administration team to ensure relevant data is collated and input into appropriate databases. Support initiatives to monitor student engagement and attendance whilst on placement and to provide reports as needed to stakeholders. Work closely with departments across the organisation to negotiate and coordinate support for delivery of relevant training programmes. To network and collaborate with other medical education administrators in the region and to attend relevant meetings to represent the department and Trust. To work flexibly across sites as needed. To provide reception cover as needed for the clinical education centre. To assist with cover for colleagues during any absences. Additional Responsibilities: To observe the provisions of and adhere to all Trust policies and procedures To actively participate in the appraisal process to identify personal development needs To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post. To comply with relevant policies and procedures and health and safety at work legislation. The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site. Any such variation will be agreed in advance between the post holder and their manager as part of the continuing process of management review and development Staff leadership and management: Demonstrate and act as a role model for the Trusts values in your daily practice including challenging any inappropriate behaviours. Understand the Trusts key priorities and those of your Department and how these translate within your area/team. Communicate regularly through meetings with teams and individuals and provide opportunity for two-way feedback. Promote equality, diversity and Human Rights in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity and outcomes in working practices. Contribute to developing and maintaining equality of opportunity in working practices by complying with legislation and organisational policies. Advise colleagues about equality, diversity and human rights policies and procedures and ensure they are followed. Ensure that colleagues are treated fairly. Behave in a non-discriminatory way and challenge the discriminatory behaviour of others. Be supportive of colleagues or service users who wish to raise issues about discriminatory practice or experience. Position in the Organisation and Key Relationships Key relationships will include: Clinical Directors, Consultants, Doctors in training, Associate Directors of Nursing, Nursing staff, Clinical Nurse Specialists, Non-medical prescribers, Academic Staff,, Clinical Pharmacy Services Manager, Pharmacists, Head of Clinical Education, Clinical Education Research Lead, Clinical Sub Dean, Director of Medical Education, Foundation Program lead, Medical education Facilitator, Medical Education Facilitator Coordinator, Clinical skills team, Simulation Training team, Clinical Education Administrative team, Higher Education Institutions. WELLBEING Mersey and West Lancashire Teaching Hospitals NHS Trust is committed to supporting and prioritising the wellbeing of our workforce through a range of dedicated services. The Trust's Health, Work and Wellbeing department offers comprehensive support, including the Wellbeing Hub, which provides 1:1 appointments, group sessions, events, and bespoke support for teams and departments. Each department has a Wellbeing Champion who actively promotes staff welfare. Wellbeing Champion organises regular Wellbeing Events, which staff are encouraged to attend. Additionally, the Trust runs a 24/7 Employee Assistance Programme, providing free and confidential support for any issues staff may face. We are dedicated to fostering a supportive environment for all our colleagues, particularly in the face of challenges. We strive to maintain an open culture where staff feel comfortable seeking help and know they will be met with understanding and compassion. Colleagues have access to the resources they need, including peer support and professional services provided by the Trust. Together, we prioritise both patient care and the wellbeing of our entire workforce. Person Specification Qualifications Essential GCSE level C (level 4-9) or equivalent in English and Maths. Desirable Willingness to undertake further study/development. NVQ Level 3 administrator qualification or equivalent experience. Knowledge & Experience Essential Experience of working in a busy office environment. Administrative experience in a healthcare or educational setting. Experience of using NHS or educational IT systems (eg using ESR, ORACLE or pebblepad). Experience of dealing with information of a confidential / sensitive nature. Experience of using Microsoft office. Experience of planning events. Experience of liaising and working with stakeholders at all levels and across departments. Desirable Awareness of current issues impacting on clinical education. Skills Essential Ability to work independently with a high level of accuracy. Ability to prioritise workload and work to deadlines. Ability to use Microsoft Word, Excel and PowerPoint applications. Ability to communicate effectively both verbally and in written formats with a range of stakeholders including students and wider multi-professional team. Ability to use audio visual and video conferencing software and equipment. Ability to work flexibly to meet the demands of the clinical education service as needed. Person Specification Qualifications Essential GCSE level C (level 4-9) or equivalent in English and Maths. Desirable Willingness to undertake further study/development. NVQ Level 3 administrator qualification or equivalent experience. Knowledge & Experience Essential Experience of working in a busy office environment. Administrative experience in a healthcare or educational setting. Experience of using NHS or educational IT systems (eg using ESR, ORACLE or pebblepad). Experience of dealing with information of a confidential / sensitive nature. Experience of using Microsoft office. Experience of planning events. Experience of liaising and working with stakeholders at all levels and across departments. Desirable Awareness of current issues impacting on clinical education. Skills Essential Ability to work independently with a high level of accuracy. Ability to prioritise workload and work to deadlines. Ability to use Microsoft Word, Excel and PowerPoint applications. Ability to communicate effectively both verbally and in written formats with a range of stakeholders including students and wider multi-professional team. Ability to use audio visual and video conferencing software and equipment. Ability to work flexibly to meet the demands of the clinical education service as needed. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Whiston Hospital Warrington Road Prescot L35 5DR Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)