We are pleased to advertise the post of Operations Lead at Trent Meadows Medical Practice. This is an exciting role for someone experienced in primary care. You will be the patient-facing troubleshooter and focal point for reception staff over two sites. You will provide support and training to new reception staff, liaising with the clinical team including Doctors, Nurses, Pharmacists, Students, and Locum staff. Representing your Reception team at meetings and providing individual development under the supervision of the Management team. You will be responsible for the performance of your team and staffing both sites at the reception level. You will also manage the clinical rotas, holidays, and liaise with the Practice Manager to ensure adequate cover. You will provide direct leadership and guidance to the Admin Team, Secretaries, and Reception Team.
The ideal candidate will have strong QOF and QIF knowledge, be able to create and run searches, and guide and lead a team on target achievement, whilst always looking to develop new streamlined processes and audit to identify areas for improvement.
You will have the skillset to develop new AI systems and possess the ability to develop and train the whole team in the delivery of these. Contribute to the overall operational, strategic, and clinical development of Trent Meadows Medical Practice.
Main duties of the job
Responsible for the Leadership of the Operations team and function as a whole team. Ensure line management duties are carried out with direct reports.
You will have a full understanding of QOF, QIF, and EMIS reporting and be responsible for driving this forward for the team.
Act as recruitment Lead for the Reception, Admin, and Secretary teams. Contribute to the overall operational, strategic, and clinical development of Trent Meadows Medical Practice. Ensure that all training, development, and induction of all Operational Staff members are undertaken in line with practice policies and procedures. Complete effective Appraisals for Reception, Secretaries, and Admin team members. Aid in creating PDP for all with timely goals set.
Responsible for taking calls for sickness and logging sickness for all team members, including notifying the relevant people of any changes in diaries for clinical team members. Ensure return to work interviews are completed and provided to the Practice Manager in a timely manner, alerting the Practice Manager of any concerns in line with the sickness absence policy. Assist the Practice Manager with Disciplinaries, grievances, and staffing HR concerns.
This role is in need of someone who is very proactive and able to use their own initiative to drive forwards in a target-driven environment.
About us
Located in the picturesque semi-rural area of Burton on Trent, just off The A38 and commutable distance from Birmingham and Derby. Working as a GP consultant model within a supportive team of AHPs including Nursing, Clinical Pharmacists, ANPs, Social Prescriber, HCA, 4 Partners, and a salaried GP. GMS Practice, consistently CQC Rated GOOD and High QOF outcomes.
Protected Learning Time every month.
Strong back office team for IT, Data processing, and secretarial support. Close working relationship with DNs, HV, Hospice team, and Midwife.
Purpose-built premises with car park on site.
Job responsibilities
Responsible for the Leadership of the Operations team and function as a whole team. Ensure line management duties are carried out with direct reports ensuring appropriate staffing structures are in place to support the needs of the practice.
Take accountability for the management of the computer systems and its users, including adding and removing colleagues where relevant. Supporting all colleagues with IT issues.
Continual review of practice systems & procedures to ensure optimal delivery of patient services at all times. Any and all changes are to be recorded and impact/risk assessed before implementation until such time the practice has implemented a quality standard system.
Act as a positive role model to promote teamwork, respect, and excellence.
Take full responsibility for QOF and QIF targets achievements whilst ensuring you are an effective communication source for all team members.
Person Specification
Qualifications
* Fluent in the use of EMIS
* Full understanding of QOF and QIF and how to report
* Searches for all areas of targets
* Understanding of General Practice and how it runs is essential
* Good communication
Experience
* Fluent in the use of EMIS
* Full understanding of QOF and QIF and how to report
* Searches for all areas of targets
* Experience of working in General Practice
* Good communication
* Previous Leadership experience
* Good knowledge of compliance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr