The role
As a Guest Service Manager, you will be responsible for creating unforgettable weddings and events for our guests. From the initial planning discussions to the execution of the main event, this position is key to ensuring every detail is tailored to create cherished memories. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive and Milton Keynes East, Holiday Inn hotel in MK16 JA.
Guest Service Managers duties include
* Orchestrating Seamless Events: Ensure the flawless execution of weddings and events, from setup to wrap-up, guaranteeing a memorable experience for all guests.
* Collaborating Across Departments: Work closely with various teams, to elevate our service standards and deliver an exceptional guest experience.
* Innovating Guest Experiences: Continuously seek and implement creative ideas to surpass guest expectations and differentiate our offerings in the wedding and events market.
* Handling Guest Requests with Precision: Address all guest inquiries and requests promptly and efficiently, ensuring their needs are prioritised and met with care.
* Enhancing the Guest Journey: Proactively identify opportunities to improve the overall experience, from the planning phase through to the event's conclusion.
* Setting the Standard for Service Excellence: Lead by example, fostering a culture of service excellence that inspires both the team and guests.
Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximising room and M&E sales while ensuring that our guests receive the best of what we have to offer.
Other businesses may call this role Meetings and events co-ordinator or wedding co-ordinator
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
* Annual Conference Event and Awards
* Robust career development opportunities and support for personal growth
* Attractive discounts across many major retailers, restaurants, and events
* Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
* 50% off food and beverage while you stay in our hotels
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. Previous experience planning weddings/events or in a similar setting, is required for this role. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!