BUSINESS SUPPORT OFFICER – POSSIBLE HYBRID WORKING ARRANGEMENT, OFFICE BASED INITIALLY UNTIL FULLY TRAINED. 1. To provide general administrative support to the Central Placements team and specific support to the Funding and Service panels for Social Care and Health departments. 2. Processing and issuing of spot contracts. 3. Administering Novation request and liaising with Legal Services. 4. Co-ordinate appointments, attend and minute funding and service Panels. Ensuring that all funding approvals remain current: a. provide advance schedules of panel dates and cases to be reviewed to care managers and social work team managers to ensure that they can organise availability of case holding staff for the meetings. b. Update Management System with actions. 5. Processing Referral request for Day Centre Activities and liaising with the Adult Transport Team to maintain client management system. 6. To maintain the computerised or manual systems required with details of services commissioned and providers to ensure accurate financial and care records are held by the Authority. 7. To participate in a rota of panel support with other panel administrators, covering where necessary for sickness and annual leave. 8. Set up direct payments including ensuring management and payments arrangements are in place and recorded and that it meets the residents’ expectation. 9. Provide advice and guidance where necessary to residents in relation to direct payment set up and its process. SKILLS & ABILITIES & EXPERIENCE 1. Ability to set up and maintain computerised information systems effectively, including spreadsheets and database systems. 2. Ability to organise and prioritise workload effectively and methodically. 3. Ability to communicate effectively, both orally and in writing. 4. Ability to use initiative and be self-motivated. 5. Can commute to Bromley Offices and various locations around the borough. 6. Experiences in the issuing of contracts. 7. Experience of Minute taking in all areas, action minutes, discussion minutes and verbatim minutes. 8. A customer-focused approach to your work. 9. Experience of working within direct payments and /or charging team within a social care environment. 10. Experience in dealing with residents over the phone. Communicating effectively with vulnerable residents and their relatives and friends