???? Join GenderGP as a Knowledge Base Manager! ????
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Location: Remote (UK Hours)
Type: Contract (40 Hours a week)
Salary: Up to £45K (or equivalent)
Experience Level: Mid to Senior (3-5 years in knowledge base management or related roles)
About GenderGP: GenderGP is a leading provider of gender-affirming healthcare information and education, dedicated to supporting transgender and non-binary individuals worldwide. Our mission is to make gender-affirming care accessible, empowering, and compassionate for all who need it.
Role Overview: We believe that knowledge is at heart of our customer experience and if you want to build a knowledge base that forms an intrinsic part of the core product then this is the place for you!
We are seeking a passionate and detail-oriented Knowledge Base Manager to oversee the development, organisation, and maintenance of our knowledge resources. This role is crucial in ensuring that accurate and up-to-date information is readily available to our team and the community we serve.
Key Responsibilities:
* Develop and Implement Knowledge Management Strategies: Create and execute effective strategies to capture, organise, and disseminate information across the organisation.
* Maintain and Update Knowledge Base: Ensure all content is current, accurate, and easily accessible to both staff and service users.
* Collaborate with Cross-Functional Teams: Work closely with various departments to gather essential information and ensure consistency across all knowledge resources.
* Enhance User Experience: Continuously improve the usability and accessibility of the knowledge base to meet the evolving needs of our users.
* Monitor and Analyse Usage Metrics: Track engagement with knowledge resources to identify areas for improvement and measure the effectiveness of knowledge management initiatives.
Qualifications:
* Experience: Proven experience in knowledge management, writing, or a related field.
* Technical Skills: Familiarity with knowledge base platforms and content management systems.
* Communication Skills: Excellent written and verbal communication abilities, with a keen eye for detail.
* Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data to inform decisions.
* Team Collaboration: Demonstrated ability to work effectively within cross-functional teams.
Why Join GenderGP?
* Mission-Driven Work: Contribute to a cause that makes a real difference in people's lives.
* Inclusive Environment: Be part of a diverse and supportive team that values your unique perspective.
* Professional Growth: Opportunities for continuous learning and development in a dynamic field.
* Flexible Working: Enjoy the benefits of remote work with a flexible schedule.
How to Apply: If you're passionate about knowledge management and eager to support the transgender and non-binary community, we'd love to hear from you! APPLY NOW >>>>