Scheme Manager (Working across 2 locations in Bromley & Beckenham)
Salary: £21,555.43 - £26,094.00
Contract type: Permanent, Part time (30 hours per week), Monday – Friday 5 days a week
Locations: Merlin Court, 24 Durham Avenue, Bromley, BR2 0QA & Mallard Court, 65 Albermarle Road, Beckenham, BR3 5YDA
Role Overview
As the Scheme Manager across both Merlin Court & Mallard Court, you will be responsible for providing a people-centred service to retired residents and the management of both schemes, ensuring health and safety, security, and cleanliness is of the highest standard for our residents.
Both locations are retirement living schemes, a driving license and access to a car is essential for the role.
Key Responsibilities
- Accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records, liaising with internal departments as necessary
- Effective management of the building and estate, including reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of checks and raised issues
- Assist the Housing and Lettings Team by completing viewings, assessments, tenancy sign up and induction meetings to ensure customers understand the tenancy agreement, their rights and obligations, service specification and property facilities, complying with legislative and accreditation requirements
- Manage the termination of tenancies and associated liaison with the voids, lettings team and contractors
- Provide a person-centred service to our customers that encapsulates our ‘Retirement Living’ ethos utilising the provided tools and guides available
- Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems
- Responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all
- Manage facilities including guest rooms and communal room bookings
- Manage low level Anti-Social Behaviour cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting Anti-Social Behaviour
- Point of contact and liaison with all relevant agencies, both statutory and voluntary as required
- Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time
- Responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate
- Manage low level complaints or dissatisfaction on site in accordance with company policies and procedures
More about you
We want you to bring your knowledge and experience to play your part in improving people’s lives:
- Experience working with vulnerable people and community groups
- Experience with maintaining buildings health and safety requirements including regular inspections and monitoring and have
- Basic knowledge of welfare benefits and housing benefits
- Driving license and access to a car is essential