Have you got Leadership experience in Customer Service and road freight and are you looking for the next step in your career? If so, this role might be just what you are looking for.
Our client, a multinational logistics company is looking for a Customer Solutions Manager.
The role is based on site in Cannock.
Working days: Monday - Friday
Working hours: to be mutually agreed day shift
Salary £40k - £45k dependant on experience.
Additional Benefits:
* Additional employer pension contribution
* Additional holiday (subject to length of service)
* Life Assurance
Duties may include:
* Leadership of the Customer Solutions team.
* Quality checks on bookings.
* Customer queries and escalations via phone, email, face to face.
* Working closely with imports, exports, charter, domestic and warehouse.
* Raising escalations with partners.
* Spot quotes and existing business sales calls, developing a “hot prospect” list of potential new lanes or lost business.
* Supporting Sales Hub & external sales.
* Onboarding new customers.
* Allocating & servicing new business.
* Improving and finding inefficiencies within the processes.
* Working closely with the UK Customer Solutions Manager & Customer Engagement & Implementation Manager.
* Reporting on turnover, margins, bookings, top/flop business.
* Project work and KPI creation/monitoring.
* One to ones, team briefings and appraisals.
* Participate in training sessions to remain updated on compliance protocols and procedures.
Any other additional tasks in line with the evolving needs of the business.
Relevant experience and qualifications:
* Leadership.
* Customer Service.
* Analytical.
* Time management.
* Communication.
* Advanced IT skills inclusive of Microsoft Excel.
* Attention to detail.
* Road freight transport
* GCSE or equivalent in Maths & English
* Proven record of internal sales