Our Client is a bank based in Central London with offices across Europe.
They are looking to recruit an expert candidate for the Head of Digital position – which is an exciting new position.
You will have a proven track record of working within the banking world and delivering digital capabilities for the bank.
You must have at least 5 to 10 years of expertise in the digital space within the banking world.
This is a senior position and will report to the Board at the bank.
Responsibilities:
1. Oversee the strategy and development of the Bank’s digital products and processes and design and implementation of Bank wide data governance framework.
2. Work with multi-disciplinary teams responsible for researching, designing, building and/or procuring, and releasing transformative user journeys – for both customers and employees.
3. Engage collaboratively with various business and support functions to ensure all interests are represented in the development of the Bank’s future state digital capability and to support the adoption and embedding of new digital processes.
4. Define the overarching digital products and processes vision, building roadmaps and leading the prioritisation to deliver that vision in a performant, secure and user-focused way.
5. Accountable for delivering and driving the continual optimisation of digital products and processes to support the realisation of a seamless, flexible customer and colleague experience.
6. Design and implement a bank-wide data governance framework and ensure businesses and support functions are held accountable for ownership and maintenance of accurate data within the bank’s ecosystem.
7. Manage governance, risk management and regulatory compliance activities relating to the digital products and processes under development.
8. Develop an inclusive and collaborative culture where the advice and knowledge of skilled specialists are respected to develop highly effective digital products.
9. Forge strong working relationships with Technology and partner on the development and delivery of digital products and processes.
10. Work closely with stakeholders in Group to accelerate digital development and ensure optimal ways of working.
Qualifications:
1. Outstanding SME in digital product and process management and digital user experience design within the Financial Services industry.
2. Customer-centric with a strong focus on end user experience and outcomes.
3. Demonstrable experience in the end to end lifecycle of product and process development.
4. Experience and/or a robust understanding of bank-wide processes is highly desirable.
5. In-depth knowledge of agile methodologies and significant experience of working within an agile environment.
6. High degree of proficiency in prototyping and iterative development.
7. Highly positive and effective leader, who actively coaches, develops, and supports team members.
8. Strong influencing skills with the ability to confidently represent the Digital Product area.
9. Ability to work independently and manage multiple projects simultaneously.
10. Strong written and verbal communication skills.
11. A good knowledge of the Financial Services industry and awareness of the digital banking ecosystem.
12. Relevant certifications or qualifications in agile product management or aligned disciplines.
13. Understanding of development processes and business case development.
This is a hybrid role – at least 3 days in the office in Central London.
The salary will be circa £100K - £140K plus benefits – dependent on experience.
Do send your CV to us in Word format along with your salary and notice period.
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