Summary
As an Apprentice Account Manager, you will be responsible for understanding client needs, providing solutions, and ensuring successful execution of print and direct mail campaigns. You will have the opportunity to develop your skills in a fully supported environment within an energetic and exciting company.
Annual wage
£22,000 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, shifts TBC.
37 hours 30 minutes a week
Possible start date
Monday 10 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* You will build and maintain strong relationships with clients, both internally and externally
* Be a central point of contact for your assigned projects
* You will take briefs from customers and create quotations
* Develop an understanding of print terminology
* Send jobs to production, raising outwork orders, understanding data briefs including different mail sortation methods
Where you’ll work
Unit 4-
5 Fieldhouse Park
Old Fieldhouse Lane
Huddersfield
HD2 1FA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NATIONAL BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* L2 Customer service practitioner Apprenticeship Standard
You will attend National Business College in Huddersfield one day per fortnight.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Team working
* Creative
Other requirements
The successful candidate will be outgoing, chatty and have confidence to build relationships with team members and customers. They must be willing to work well with the wider team and not be afraid to ask questions. A great eye for detail would go a long way as they will be looking at artwork pre-production.