Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.
About Medserv:
Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons, physicians, anaesthetists, radiologists, and pathologists from all major hospitals throughout Ireland and the UK.
Role Overview:
Due to internal growth, our RPM Team is seeking a polite and professional Call Centre Advisor to work closely with other team members, providing outstanding service to our customers. The successful candidate will answer customer questions, take payments, handle any complaints, and provide information regarding our services.
You will handle a high volume of inbound calls (circa 50 per day) and should seek to create a positive call experience; seeking to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response in line with our service level agreements.
To be successful in this role, you should be customer-focused and detail-oriented with a polite manner and demonstrate a willingness to resolve queries as efficiently as possible.
Duties and Responsibilities:
* Resolve a high volume of incoming queries via phone and email
* Ensure daily SLAs are met and adhered to
* Record all interactions on the company CRM
* Maintain a professional and courteous manner at all times
* Adhere to GDPR requirements
* Maintain a positive and professional relationship with all clients/callers
* Liaise with other teams/team members to ensure first-call resolution
* Identify areas of client dissatisfaction
* Ad-hoc duties as they arise or as requested by the Manager/Supervisor
Requirements:
* Excellent command of both verbal and written English
* Previous experience dealing with a high volume of calls is preferable
* Have a patient and calm telephone manner
* Ability to work in a fast-paced environment
* Be motivated to reach targets and meet daily SLAs
* Willing to learn and increase knowledge base
* Ability to adapt to change and increased volumes
* Assist with training and development
Package:
* Competitive salary- DOE
* Team performance bonus
* Pension contribution
* Health Insurance
* Life Assurance
* EAP
* Gym membership
* Maternity & Paternity Leave - T's & C's apply
* Sick leave
* Workcation options
* Additional annual leave based on length of service
* Support for professional development
* Sports and social events
* Healthy food with comfortable on-site recreational facilities
* Access to tax incentive scheme i.e. commuter and bike to work
Additional Information:
* This role is office-based- WFH is not an option at this time
* This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
* Full training will be provided
* Role commences immediately
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