How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.
We are a Disability Confident employer and Living Wage accredited.
Join our Provisioning Team
You’ll be part of a dynamic and supportive team managing cases, work pools and allocated projects
Additionally, you will be responsible for:
* Managing the CRM ticketsfocusing on the mobile product for O2, Vodafone and EE
* Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations
* Maintaining effective communication with all customers/suppliers/ partners and updating the CRM database
* Completing all training academy’s to be competent on all supplier portals and Communication processes
* Identifying any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business
* Sales administration – assisting with sales order creation and validation
* Providing out of hours support to our customers within the Networks on call schedule (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)
Salary £30-£32k
25 Days Holiday + 8 Bank Holidays
Remote with occasional visit to office
Other organisations may call this role Mobile Provisioner.
Who are we looking for?
We are seeking a Mobile Provisioning Coordinator with:
* 1 year experience in a mobile provisioning role with experience ideally in multiple mobile networks including Voda/O2/EE
* 1 year experience in the Telecoms Industry
* Ability to communicate verbally and in writing in a professional manner
* IT Microsoft office proficient including but not limited to Outlook, Word, Excel, Teams
* At least 5 GCSE’s Grades ‘5’ or above including English and Maths
* Organised with a keen eye for detail
What? can Opus offer you?
Free daily breakfasts in the office
Regular companywide events
Monthly 'shining star' employee recognition awards
Pension and life insurance
Refer a friend scheme (£1,000)
Mental health, financial and legal support
Training and development plans
State of the art offices
Option to buy and sell holiday
Employee Dream Ball - Quarterly chance to win £3k towards a dream
Culture is important to us as are our values
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning