The role of Assistant Services Co-Ordinator will include (but not exclusive to):
* Providing administrative support to the Service Manager for all field service visit bookings and reactive call outs, including managing engineers' calendars via a bespoke client software management system.
* Managing specific key accounts as required.
* Attending client weekly, monthly, and annual contract review meetings as needed.
* Liaising with Project Managers.
* Liaising with the Contracts Manager.
* Liaising with our Subcontractors for small works & projects.
* Answering the telephone and dealing with client queries, recording any messages or requests, managing and resolving queries.
* Providing administrative backup of services and liaising with other internal and external stakeholders including clients, suppliers, sales, and technical departments.
* Providing administrative support to assist in the implementation of field service management software through accurately updating databases.
Required Knowledge, Skills & Experience
* Good MSO Knowledge.
* Ability and knowledge of accurately updating field service management systems and databases.
* Must have an ability to adapt to bespoke software.
* Ability to build external and internal relationships.
* Good understanding of SLAs, KPIs.
* Previous experience in service co-ordination.
* The ability to work flexibly and adapt to demanding situations to ensure the highest level of service without compromise.
* The ability to prioritise and work well under pressure in a thorough and methodical manner.
* Demonstrate tact, understanding, and empathy in all communications with customers.
* Good communication skills.
* Punctual, polite, and keen to work as part of a busy fire safety team.
* Customer Service focused.
Job Types: Full-time, Part-time, Permanent
Expected hours: 37.5 per week
Benefits:
* Company events.
* Company pension.
* Free parking.
* On-site parking.
* Private medical insurance.
* Sick pay.
Schedule:
* Monday to Friday.
Experience:
* Service Co-ordination: 2 years (preferred).
Work Location: In person
Application deadline: 22/11/2024
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