Job Summary
Research and Development has an opportunity for an enthusiastic Clinical Trials Administrator to work within the Haematology Research team at University Hospitals Plymouth NHS Trust.
The Haematology research team has an extensive portfolio of research covering both malignant and non-malignant haematology in both commercial and non-commercial trials, Phases I - III. The role will be to effectively support in the delivery of these studies.
We are looking for a dynamic, engaging and committed individual who is looking for a new challenge. You will be working in a very busy enthusiastic and supportive team who will also support any training needs.
Main duties of the job
The post-holder will work with the research team to provide administrative and clerical support for all aspects of research study delivery across an extensive portfolio of clinical trials.
Job responsibilities
Research and Governance
1. Assist the clinical research team in co-ordinating a portfolio of studies.
2. Participate in Good Clinical Practice (GCP) training and ensures GCP compliance of self and team.
3. Support the team in on-going study coordination including:
Conducting site file maintenance to ensure study essential documents are version controlled and maintained according to regulatory requirements.
Update quality systems to record study information and enrolled patients details.
Coordinate and prepare documents for patient visits.
Respond to patients/carers telephone calls (who may at times be distressed) tactfully and professionally.
Book trial specific investigations and procedures.
Welcome patients to clinic appointments and prepare refreshments if required. Collecting prescriptions or investigation results.
1. Assist in study close out procedures including:
Preparing study documents for archiving following archiving procedures.
1. Support internal audit and monitoring.
2. Support appropriate studies within PHNT/UHP and its partner organisations as appropriate.
Service Delivery and Improvement
1. Take a leading role in providing all aspects of general administration and clerical work for the clinical research team including but not exclusively:
Document preparation, Taking phone calls, Booking appointments, Email and fax correspondence, Completing letter templates, Maintaining databases & Data Entry Filing, Patient records requests and collection, Gaining signatures, Electronic Diary management and coordination, Reception duties.
1. Provide meeting support by coordinating room bookings.
2. Contribute to service development by participating in admin team meetings.
3. Adhere to Standard Operational Procedures and policies without supervision.
4. Prioritise a busy workload and manage multiple tasks when frequently interrupted.
5. Provide cover during periods of absence for other administrator assistants.
6. Undertake all mandatory training and take part in personal development reviews.
7. Treat all persons encountered during the course of duties with respect and courtesy and maintain a standard of conduct which best represents the clinical trials team and the Trust.
8. Recognise the importance of and contribute to maintaining the health, safety and security of staff and patients.
Contribute to Patient and Public Involvement and Engagement activities across the department.
Resources
1. Responsible for ensuring study and office supplies are sustained by highlighting stock requirements.
2. Responsible for collecting and handling petty cash and travel expense claims for patients.
3. Responsible for liaising with other Trust departments to ensure that equipment is suitably maintained and in good working order.
Other Responsibilities
1. To take part in regular performance appraisal.
Person Specification
Qualifications Essential
1. GCSEs including English and Mathematics grades A-C/4-9 (or equivalent level of qualification) or equivalent demonstrable experience.
2. NVQ Level 2 in Business and Administration or equivalent demonstrable experience.
Desirable
1. Good Clinical Practice Training.
Knowledge and experience Essential
1. Excellent organisation skills.
2. Proven working knowledge of Microsoft office packages (spreadsheets, databases, word processing and e-mail).
3. Proven ability to communicate with staff and patient.
4. Proven ability to prioritise workload to respond to changing demands.
5. Excellent telephone manner and written communication.
6. Demonstrable administrative or clerical experience.
Desirable
1. Proven understanding of the clinical research process including Good Clinical Practice.
2. Demonstrable clinical research experience.
3. Previous employment in a healthcare setting.
Aptitude and Abilities Essential
1. Enthusiastic, motivated and committed to developing a professional service.
2. A flexible approach to work and the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: University Hospitals Plymouth NHS Trust
Address: Birch Day Case Unit, Research Office, Level 8, Derriford Hospital, Plymouth, PL6 8DH
Employer's website: https://www.plymouthhospitals.nhs.uk/
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