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Client:
Cox Automotive
Location:
Washington, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1355591cf98d
Job Views:
4
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing. We are the largest worldwide automotive services organisation and have 24,000+ team members across the globe supporting over 40,000 customers.
We thrive on what makes us different – and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy. This is one of the reasons we have been awarded 2nd best Automotive company to work for in the UK by Best Companies and 9th best company overall in the UK.
Cox Automotive is committed to growing and developing new talent through our Apprenticeship programmes. We promise to provide you with the knowledge and tools to start and progress through your career.
Department:
The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support. Both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.
Scope of Role:
To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale while maintaining customer service excellence at all times.
Objectives for Role:
* Support in dealing with customer enquiries in an efficient and timely manner both face to face, via telephone, and email, escalating where necessary.
* Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
* Efficient and accurate filing of vehicle documents.
* Undertake monthly stock reconciliation of vehicle documents.
* Process daily post, ensuring all documents are posted to the correct customers on time.
* Support Auctioneers & Account Support Representatives in the delivery of their duties.
* Support the simulcast function during sale days.
* Liaise with other Manheim branches as necessary to ensure a good service is provided to our Vendors.
* Ensure all document packs are ready for each sale, as per Vendor/Branch requirement.
Skills, Knowledge and Experience:
* Excellent interpersonal and communication skills both verbal and written.
* Able to use your initiative and be flexible, reacting to change quickly and effectively.
* Able to work as part of a team.
Benefits to working for Cox Automotive:
* Onsite parking.
* Employee Assistance Programme and Wellbeing hub.
* Life Assurance Cover.
* Access to Gear Up which provides online and store discounts with a range of retailers.
* Cycle to work scheme.
* Discounts at our Auctions.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
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