Join Our Team as a 3rd Line Application Support Specialist About the Role Are you ready to take your technical skills to the next level and become a hero in our Integration Specialist Team? We're on the hunt for a dynamic 3rd Line Application Support Specialist to join us What You’ll Be Doing: Tech Guru - Provide top-notch technical support to your peers and be the go-to expert in the team. Team Player - Work closely with both local and central De La Rue Support teams, ensuring we hit our project milestones and SLAs. Forecasting Whiz - Anticipate workload activities and keep everything running smoothly. Escalation Expert - Be the point of escalation for technical issues raised by customers, frontline analysts, and support colleagues. Incident Responder - Join the Major Incident Response Team and be ready to save the day whenever needed. Flexible Superhero - Provide out-of-hours on-call support and be flexible with your working hours when the situation demands it. Why Join Us? Make an Impact - Your expertise will directly influence our success and help us exceed customer expectations. Collaborative Environment - Work with an amazing team that's as passionate about tech as you are. Exciting Challenges - No two days are the same You'll tackle a variety of tasks that keep things interesting. Key Responsibilities Help Us Shape the Future Empower New Team Members - Become a mentor and guide new starters, ensuring they’re equipped to tackle their roles with confidence. On-Call Superhero - Be part of an elite team ready to jump in and save the day during on-call shifts or after-hours missions. Create Magic for Customers - Play a crucial role in building new customer environments. Be the Go-To Guru - Own specific areas like PLA, shipping queries, Malta factory issues, or Ansible scripting. Lead with Knowledge - Deliver engaging weekly knowledge transfer sessions. Team Up with Third Parties - Collaborate with external partners to ensure new software versions align with our needs. Drive Excellence in Operations Craft Perfect Plans - Assist in drafting RfCs, ensuring flawless implementation and back-out plans. Documentation Dynamo - Create, update, and maintain vital documents. Eagle-Eyed Proofreader - Proofread and polish documentation. Strategic Innovator - Help steer the team and IT Ops function towards a brighter future. Continuous Improvement Champion - Stay updated with best practices. Escalation Maestro - Manage escalated issues to completion. Collaborate and Innovate Smooth Operator - Work with 3rd party suppliers and users for project delivery. Application Support Pro - Provide expert support for bespoke solutions. Global Traveler - Support deployments and integrations at customer sites. Problem Solver - Identify and solve recurring issues. Application Admin Expert - Handle application administration and maintenance. Security Sentinel - Respond to security issues using monitoring tools. Training Whiz - Offer training and guidance to colleagues. Defect Detective - Define and communicate defects for quick resolutions. Contribute to Our Success Test and Support - Assist in testing and supporting application changes. Compliance Champion - Act in accordance with De La Rue’s guidelines. Performance Partner - Engage in the performance development review process. And remember, this list is just the beginning You'll have the opportunity to take on other duties within your capabilities to support our business needs. Join us and be part of a dynamic, supportive team making a real difference Contract type: Permanent Working hours: Full Time Base location: Gateshead or Basingstoke - hybrid 3 days p/w in office Skills, Qualifications & Experience Essential Skills Experienced knowledge of Linux operating systems like Debian and Ubuntu. Experienced knowledge of containerisation technologies including Docker. Experienced knowledge of Ansible. Experienced knowledge of querying databases. Experienced knowledge of web servers like IIS, Apache, and Nginx. Desirable Skills Knowledge of SSL Certificates and virtual server platforms. Knowledge of Octopus deployment automation. Knowledge of scripting languages like Bash and PowerShell. Proven 3rd line support experience. Other Useful Skills Knowledge supporting and deploying packaged applications and message broker systems. Knowledge of Track and Trace solutions, build processes, and implementation plans. Knowledge of current Windows Server operating systems. Knowledge of MariaDB, ElasticSearch, and RabbitMQ. Knowledge of supporting highly available environments. Benefits Hybrid working opportunities 26 days annual leave bank holidays Contributory pension scheme Life assurance - 4x your annual salary Private health insurance Enhanced family friendly policies Please note that applications are reviewed on a rolling basis and therefore interviews may be held prior to the closing date for this vacancy. This position is located in the UK. To be eligible for consideration, you must be authorised to work in the UK without sponsorship