Looking for a seasoned UX Researcher with over 2 years of experience, ideally from various industries, with a strong focus on product-heavy environments.
Responsibilities:
1. Plan and execute moderated/unmoderated usability testing to inform design decisions.
2. Assist with virtual live conversations/in-person interviews to either take notes or moderate.
3. Go through the metrics and feedback and assist with summarising the findings to go through with the PO/Designer.
4. Create highlight reels for user feedback.
5. On occasion, assist teams outside of Product with user research such as Marketing, The Wine Flyer et al.
6. Co-organise feedback from loyalty customers.
7. Build testing panel.
8. Assist with admin/documentation - research plan, discussion guides, choosing preferred platform for plotting findings, live conversation scripts, survey tool etc.
9. Ensure insight is documented in our research repository Condens.
10. Assist with building network of other UX Researchers for knowledge sharing.
11. Work with user research team for seminars/conferences/knowledge sharing.
12. Build relationships with participant recruitment agencies to offer focus groups/specific testing criteria.
13. Seat management for User Testing accounts.
14. Keep an eye on what's happening in the industry, any relevant conferences/summits the UX Research/Design team should attend.
Seniority level
Associate
Employment type
Contract
Job function
Research
Industries
Airlines and Aviation
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