Desktop Support Brandesburton Up to £30,000 (DOE) Hybrid working (1 day from home) Elevation Recruitment are currently working with a leading manufacturing company based in Brandesburton to recruit for a motivated Desktop Support. The successful candidate will be responsible for providing 1st and 2nd line IT support to customers, ensuring the highest levels of customer service are maintained. Key Responsibilities: Perform diagnostic tests and troubleshooting to identify customer issues Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry Undertaking repairs on all equipment Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager Talking to customers over the phone or via chat / email to capture, record and resolve technical problems experienced Attend educational programs, workshops and seminars to stay up to date with developments in the IT industry Skills and Experience Required: Great problem solving and methodical approach to diagnose issues promptly 3-5 years previous customer facing support role, ideally technology related Imaging and build skills, for both Laptops and Mobile Phones Customer focussed with excellent interpersonal skills Good working knowledge of MS Windows