Job summary As the Business Manager for All-age Complex and Continuing Care (AACCC), you will play a key role in improving business management, service delivery, and quality outcomes within the AACCC service. Working closely with the Associate Director of AACCC, you will support strategy formulation, policy development, and process improvement to ensure the service operates effectively and remains compliant with national frameworks. You will provide professional expertise to define, document, and implement business processes, while advising on legal aspects of Continuing Healthcare and Children and Young Peoples Continuing Care. Main duties of the job This role requires strong leadership, analytical, and communication skills to manage budgets, lead projects, and influence stakeholders. You will collaborate with local, regional, and national partners to embed best practices and ensure services are both patient-focused and equitable. You will manage budgets, deliver projects, and ensure value for money while navigating a highly dynamic and politically sensitive environment. Analytical and leadership skills are critical, as you will monitor performance, evaluate IT systems, and contribute to the overall quality improvement agenda within AACCC services. This is an opportunity to make a tangible impact on reducing health inequalities and improving outcomes for our diverse communities. About us In the heart of the Thames Valley is our Integrated Care Board (ICB). It covers the geography across three counties and goes in line with the local authority boundaries of Buckinghamshire, Oxfordshire, Reading, West Berkshire and Wokingham. Our geography covers a population of nearly 1.8 million. While overall in good health and socio-economic condition, alongside affluence we have pockets of severe deprivation. Our constituent organisations include 175 GP surgeries, 5 local authorities, 3 acute hospital trusts, 2 mental health and community providers, 1 ambulance trust and a single operating model across all of this, spending £2.5bn of public money each year. We value and promote diversity and are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve. We want to increase the diversity of our NHS leadership and particularly encourage applications from women, people from black and minority ethnic communities, LGBT communities, younger candidates and from people with lived experience of disability, who we know are all under-represented in these important roles. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 8b Salary £62,215 to £72,293 a year Contract Permanent Working pattern Full-time Reference number D9482-ICB-5701TG-A Job locations Unipart Group Of Companies Garsington Road Cowley Oxford OX4 2PG Job description Job responsibilities The post is responsible for providing professional expertise to the outcome of business management, intelligence and service improvement for AACCC. The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery. The post holder will work with the AACCC Assistant Director on formulation of strategy, policy development and business processes in relation to quality improvement across the AACCC service. Be the key point of contact for access to legal services, keeping a record of and in liaison with the AACCC Assistant Director, disseminating advice and instruction to AACCC teams on legal aspects of CHC and CYPCC. To build relationships at local, regional and national levels to ensure that the AACCC service represents best practice and that impacts of change are communicated to partners across the ICS. To take responsibility for ensuring all staff across the AACCC service are appropriately trained by ensuring they have access to training within their role and the requirements of the NHS national competency framework. To hold accountability for the portfolio of policies, processes and procedures, ensuring these remain up to date and are easily accessible for staff. Utilise strong influencing and negotiating skills with partners across the system ensuring that the AACCC service remains compliant with national frameworks and that processes are designed around the patient. This job description and person specification are only a generic outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Job description Job responsibilities The post is responsible for providing professional expertise to the outcome of business management, intelligence and service improvement for AACCC. The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery. The post holder will work with the AACCC Assistant Director on formulation of strategy, policy development and business processes in relation to quality improvement across the AACCC service. Be the key point of contact for access to legal services, keeping a record of and in liaison with the AACCC Assistant Director, disseminating advice and instruction to AACCC teams on legal aspects of CHC and CYPCC. To build relationships at local, regional and national levels to ensure that the AACCC service represents best practice and that impacts of change are communicated to partners across the ICS. To take responsibility for ensuring all staff across the AACCC service are appropriately trained by ensuring they have access to training within their role and the requirements of the NHS national competency framework. To hold accountability for the portfolio of policies, processes and procedures, ensuring these remain up to date and are easily accessible for staff. Utilise strong influencing and negotiating skills with partners across the system ensuring that the AACCC service remains compliant with national frameworks and that processes are designed around the patient. This job description and person specification are only a generic outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Person Specification Analytical Essential Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution. Experience Essential Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent. Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement. Should have an appreciation of the relationship between the Department of Health & Social Care and individual provider and commissioning organisations. Communication Skills Essential Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level. Good presentational skills for conveying complex concepts. Ability to use informed persuasion to influence others. Planning Skills Essential Evidence of planning and delivering programmes and projects and services on time. Qualifications Essential Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Evidence of post qualifying and continuing professional development. Management Skills Essential Abilities for financial and staff management. Person Specification Analytical Essential Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution. Experience Essential Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent. Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement. Should have an appreciation of the relationship between the Department of Health & Social Care and individual provider and commissioning organisations. Communication Skills Essential Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level. Good presentational skills for conveying complex concepts. Ability to use informed persuasion to influence others. Planning Skills Essential Evidence of planning and delivering programmes and projects and services on time. Qualifications Essential Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Evidence of post qualifying and continuing professional development. Management Skills Essential Abilities for financial and staff management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Buckinghamshire, Oxfordshire and Berkshire West ICB Address Unipart Group Of Companies Garsington Road Cowley Oxford OX4 2PG Employer's website https://www.bucksoxonberksw.icb.nhs.uk/ (Opens in a new tab)