About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 400 across 4 locations.
We are now valued at over $1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the team
Hi, I'm Jon Gould, Head of Payment Operations. I lead the Payment Operations team here at Motorway. We're a dedicated team that ensures the secure and accurate processing of payments, a critical part of the car buying and selling journey on our platform. We work closely with other teams to ensure a smooth and efficient experience for our customers. If you're passionate about payment solutions and thrive in a fast-paced environment, this could be the perfect opportunity for you.
About the role
I'm looking for a highly motivated and experienced Team Leader to join our Payment Operations team. In this role, you'll be responsible for overseeing a team that handles a wide range of payment-related tasks. You'll play a crucial role in ensuring the timely and accurate processing of payments, while also providing excellent customer service to our dealers and sellers. In this role, you will:
* Lead and manage a team of Payment Operations specialists.
* Oversee the daily operations of the payment processing team, ensuring payments are processed accurately and efficiently.
* Handle escalations and resolve complex payment inquiries from customers and internal stakeholders.
* Monitor team performance, provide coaching and support, and conduct regular 1-2-1s with team members.
* Ensure adherence to anti-money laundering (AML) and GDPR guidelines.
* Collaborate with other departments to improve payment processes and customer experience.
* Produce and analyse metrics to track team performance and identify areas for improvement.
About you
* You have proven experience in a Team Leader or supervisory role, ideally within a regulated environment.
* You possess a strong understanding of e-commerce payment solutions, ideally within a marketplace setting.
* You have a solid understanding of core KPIs and workforce management principles.
* You are comfortable dealing with people-related issues, including coaching, performance management, and conflict resolution.
* You have excellent communication and interpersonal skills, with the ability to build rapport with team members and customers.
* You are highly organised, detail-oriented, and able to work independently and as part of a team.
You could be a great fit if
* You are a natural leader with a passion for developing and motivating others.
* You thrive in a fast-paced environment and enjoy problem-solving.
* You have a strong work ethic and are committed to delivering exceptional results.
* You are adaptable and embrace change, with a willingness to learn and grow.
You might not be a great fit if
* You prefer working independently with minimal interaction with colleagues.
* You are uncomfortable handling challenging conversations or providing constructive feedback.
* You struggle to adapt to changing priorities or work under pressure.
Our interview process
* Initial Screen with Talent Team - 30 minutes
* Skills Assessment - 60 minutes
* Hiring Manager Interview - 45 minutes
You can expect to hear back from us within 2-3 business days of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.
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