Dudley Road Dental Practice, Wolverhampton.
Diary coordinator/Receptionist.
Full time/Part time.
Salary negotiable, depending on experience.
We are looking for an enthusiastic, self-motivated individual, with a positive attitude towards new challenges, to proactively contact and book new patient leads, converting inquiries into scheduled consultations.
Can you manage the non-clinical relationship with potential and existing patients, both NHS and Private, while providing first class customer service?
Then we would like to hear from you.
Key responsibilities:
* Efficiently manage and organise multiple diaries, ensuring all initial appointments, treatment and follow-ups are accurately scheduled.
* Support the dental reception team, ensuring the day-to-day smooth running of the dental service and exploring opportunities for more efficient and effective ways of working.
* Manage all enquiries from potential new patients, providing information on the services offered by the practice, according to practice standards.
* Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new patients for the practice.
* Effectively manage the appointment book for dentists and therapists, ensuring that the daily production targets can be met and the booking system is followed.
Including:
* Manage the systems for follow-up contacts and recall contacts
* Manage the system for referrals
* Involvement in practice open days, events and other marketing campaigns.
* Manage phone enquiries and booking of appointments, payments and patient liaison
* Meeting and greeting patients, providing a customer-focused and seamless patient journey according to the practice’s standards.
* Ensure the “front of house” is maintained to a high standard.
* Monitor and maintain the relevant systems, in order to provide regular reports to the management team on; appointment book capacity, new patient numbers and referral sources, treatment plan take-up and follow-up contact, patient recall response.
* Ensure that all the relevant paperwork is completed promptly and accurately and that all patients records are updated and maintained, according to practice procedures.
* Proactively contribute to regular practice meetings.
Skills & Attitudes:
* Excellent communication skills, both verbal (including a positive and friendly phone manner) and written
* Excellent listening skills and an empathetic approach to patients
* Dedicated to providing a first class customer service experience
* Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient.
* Good organisational skills
* Ability to work as part of a team, and alone when required
* Good IT skills
* An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity
* A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative
* A professional appearance
We look forward to reviewing your application.
Job Types: Full-time, Part-time
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Dental receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 14/09/2024
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