Our aim is to be one of the leading online car buying services, offering an industry leading proposition, delivering the fairest, simplest and one of the fastest ways to sell a car online. Our passion is cars and customer experience.
We are looking for a full time Sales Support Assistant to join the busy team at our Normanton office.
Responsibilities include:
* Answer inbound calls from third party transport agents and take an accurate description of a vehicle's condition at the point of vehicle collection.
* Outbound calls to customers to ensure they understand the vehicle collection process and have all required documentation for successful completion.
* General admin such as handling post, processing customer payments, and processing customer & colleague enquiries.
* Processing customer enquiries via Live Chat, maximizing opportunity through the channel by converting conversations into vehicle purchases.
Duties include:
* Speaking with third party transport agents at the point of vehicle collection to gain an accurate description of the vehicle's condition.
* Comparing the transport agent's assessment to that of the customer's initial description to validate the accuracy of the information.
* Creating strong relationships with colleagues within each department.
* Providing feedback and reporting at all levels of the business to improve the quality of collections and the vehicle collection process.
* Liaising with customers to obtain and process payment information and confirm the transaction as complete.
* Processing of customer, colleague, or company information in line with processes, procedures, or instructions.
* Providing an excellent customer experience as the contact point for our business.
* Handling prior and after sale customer queries such as ensuring correct documents, fines, transfer of vehicle ownership, and/or vehicle breakdowns.
* General administrative duties including but not limited to emails, filing, reporting, telephone activity, and data/information processing.
* Making payments to customers via online banking, adhering to all company processes and policies.
Skills/Experience:
* Previous experience within a telephone/office/contact centre environment.
* Understanding and working knowledge of Microsoft packages (Excel/Word).
* Ability to prioritise effectively with strong multi-tasking skills.
* Comfortable speaking to customers, suppliers, and colleagues at all levels.
* Ability to work in a high energy/high pressure/fast-paced environment.
* Proven ability to meet/exceed targets.
* Excellent listening and questioning skills.
* Experience working in a targeted environment.
Working Hours: Monday - Friday 10.30am - 7pm (40 hours per week).
We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:
* 28 days holiday inclusive of bank holidays.
* The ability to purchase up to an additional 5 days leave per annum.
* Enhanced sick/maternity/paternity/adoption policies.
* Healthcare Cashback scheme on costs such as Dental, Optical, and Physiotherapy.
* Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty, and even weekly shopping from major supermarkets.
* Free Employee Assistance Program (also available to family dependants).
* Life assurance cover 2 x salary.
* Christmas savings scheme.
* Length of service awards.
* Refer a friend recruitment incentive scheme.
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