Manheim Vehicle Services provides the physical operations required by manufacturers, fleets, and dealers for the operation of scalable and intelligent retail, in-life, and defleet programmes.
Demand for whole-life vehicle services is growing; through our acquisition of C. Walton Ltd., we’ve invested heavily in infrastructure, technologies, and expertise to ensure we’re future-fit. Our six dedicated sites boast capacity for over 250,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly.
MVS currently has 3 scale sites: Bruntingthorpe, Wyton, and Coventry. The Bruntingthorpe is our largest at over 600 acres.
Scope of Role:
The Bodyshop Manager is responsible for the management of the end-to-end lifecycle for customer vehicles throughout the vehicle refurbishment process, ensuring the work is carried out in a timely and efficient manner and to the highest of standards, maximizing utilization and resource and expertise across the site.
To actively promote and support reconditioning within the MVS site, liaising with customers to explain the enhancements of reconditioning and potential uplift in vehicle valuations.
To have proven experience in vehicle refurbishment and the management of client relationships. To be successful, you must be a motivated individual who can motivate Team Members to achieve workshop productivity and efficiency.
Objectives for Role:
* Effectively lead the team in ensuring that the department achieves its goals and customer satisfaction at all times.
* Deal promptly with any people issues within the team, liaising with the HR Business Partner for any complex cases.
* Ensure all branded stock at every operation is being processed as per the customer’s agreed SLA.
* Review the daily inspection performance and support the relevant managers on work priority (Aged, flipped, etc).
* Review the daily panel count / AFS performance (Actual against target) and support the work priority.
* Supporting our rental partners to ensure a seamless authorization / upgrade process, in line with our customers’ SLAs.
* To be the main point of contact for the relevant sub-contractor whilst managing the daily production targets through the shops.
* Leading daily ops meetings based on the previous 24 hours performance and generating actions to improve / catch back.
* Ensuring the quality of vehicles is within standard at all times, with the support of the functional manager.
* Presenting weekly ‘contract’ performance reports to the HOD and General Manager and, if applicable, to the accounts team.
* Find ways to increase capacity in terms of continuous improvement (Cycle times, etc).
* Maintain productivity within the workshop, ensuring efficiency in line with customer requirements. This will include effective liaison with other onsite departments to ensure production numbers are achieved.
* Develop and improve systems and processes to increase efficiency and output.
* Ensure all work carried out is in accordance with contract standards and manufacturer guidelines.
* Ensure compliance with Cox Automotive environmental policies and Cox safe ways of working.
* Monitor workmanship on vehicles to the highest standards.
* Ensure all warranty paperwork is completed accurately.
* Act as the conduit between the business and customer, attending client meetings as and when required.
* Manage stock levels with the parts supervisor ensuring delivery and DIME warranty returns information are completed in accordance with warranty procedures.
* Actively work with the People team on driving engagement within the department in addition to attracting and maintaining talent and challenging poor performance and conduct.
* Champion Our Guiding principles. We do the right things always, we lead by example, we bring out the best in everyone.
* Manage the P&L for the account, reporting discrepancies or threats to budget to the General Manager and/or Operations Director.
Skills, Knowledge and Experience:
* High level of technical knowledge gained through time served within the respective area of expertise.
* Current knowledge of Pathfinder diagnostic software & Topix systems is advantageous.
* Experience of working within a large scale automotive or manufacturing environment.
* You will have a strong focus on achievement and delivery with a creative and pragmatic approach to problem-solving.
* In addition, you will have excellent leadership skills, the ability to motivate, engage, and develop a diverse team in a complex environment.
* Excellent knowledge of Health and Safety practices and procedures.
* Effective communication skills, oral, written, presentation, influencing, and negotiations.
* Good organizational skills including the ability to prioritize work to meet deadlines and to work on several projects at the same time.
* Reliable and accountable, with an agile approach to work that ensures deliverables are met within defined timescales.
* The ability to build robust relationships with customers, working as a partnership to deliver on targets.
* Strong reporting skills, ensuring that the business continues to report on delivery targets in line with the contract terms.
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