Role: MCC Controller Location: Stansted Salary: £65,100 basic with a £3,000 shift pay and an additional £5,000 if you have a B1 License Hours: 5,5,4 - 12 hour shifts The MCC Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the company network, enhancing AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service. Job Accountabilities Operation Provide a bespoke solution to a customers AOG occurrence. Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources. Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers. Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders. To assist the operations manager with the daily operation of the MCC department and supporting the day to day operation. Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole. Compliance Ensuring standard operating procedures are complied with and maintained through an AOG recovery. Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment. Uphold the companies policy on the KYC and approved supplier. Cost Recording of cost expenditure during the AOG recovery for invoicing to the customer. Raising purchase requisitions Procurement, Logistics and Administration Assisting with planning and booking of flights and transport. Assisting with the procurement of standard parts, C&E and tooling Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery. Personal Attributes Good knowledge of Aircraft systems. Must have Aviation Experience Ability to work under pressure to react to operational requirements and time constraints. Flexibility and adaptability towards rapidly changing situations. Strong communication skills. Methodical approach towards planning and organising.