IN SHORT We are looking for a knowledgeable IT Workplace Support Analyst to join our evolving IT function in Manchester. As part of a small team, you will be instrumental in ensuring SEFE's IT Workplace Support functions smoothly. This role is pivotal in delivering in-person and/or remote support for hardware, software, and network issues encountered by employees. Predominantly on-site, youll collaborate with IT colleagues, maintaining detailed records to support continuous improvement and provide solutions effectively. WHAT YOU WILL DO The IT Workplace Support Analyst is responsible for timely, professional technical support, resolving issues within defined SLAs, and keeping stakeholders informed. Key responsibilities include: Delivering technical support to end-users, adhering to SLAs. Developing and maintaining documentation such as user manuals, support guides, and knowledge base articles. Promoting and ensuring compliance with ITIL processes, including incident, problem, and request management. Identifying improvement opportunities, supporting IT projects, and fostering collaboration. Ensuring adherence to company policies, including Data Protection and Health and Safety Regulations. Adapting to business needs and carrying out any duties within the scope of the role. WHAT YOU WILL BRING Experience Proven 1st/2nd line support experience, with hands-on knowledge of resolving technical issues. Technical Skills Proficient with Windows 11, Active Directory, MS Office 365, Exchange 365, and Azure. Strong experience with ITSM tools like ServiceNow. Knowledge of ITIL principles, committed to high-quality service delivery. Soft Skills Excellent communication and interpersonal skills, adept at engaging with all organisational levels. Analytical and problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities. Certifications Relevant qualifications (e.g., CompTIA A, AZ-900, Microsoft Certified Professional, ITIL Foundation) or a willingness to work toward them. Attributes A pro-active, flexible, and enthusiastic approach to providing support, with a genuine desire for continuous learning and development. ABOUT US Securing Energy for Europe its a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, were taking immediate action to secure gas supply but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future. As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany. Our international teams work across locations in Europe, Asia, and North America. Were passionate about energy and the important role it can play in shaping a better future. OUR BENEFITS Were committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, youll find an open, welcoming atmosphere that empowers you, and recognises your contribution. In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes. non-contributory pension bonus earning potential 25 days holiday plus bank holidays and volunteering days buy / sell holidays life assurance medical and dental insurance a wide range of optional flexible benefits hybrid working We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning. Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow. ADZN1_UKTJ