As our Conference and Events (C&E) Sales Coordinator, you will be responsible for positively approaching all sales opportunities in order to maximize sales and revenue by yielding the business to achieve the venue's sales plan. You will work closely with the Proactive Sales team to build strong relationships with Preferred Partners and Agent Partners to maximize opportunities. More about the role:
* Responsible for handling enquiries through the central electronic enquiry desk, online 3rd party and emails.
* Responsible for handling enquiries for 10 venues across the group.
* Provide outstanding customer service through the achievement of set key performance indicators.
* Develop client, venue, and internal relationships through knowledgeable and effective enquiry handling.
* Be inquisitive about forecasts, budgets, and pace reporting and build knowledge to help drive overall strategy of the business.
* Record accurate information in Delphi, load all enquiries, report any shortcomings in online profiles and property bibles.
* Aligned to this is a keen interest and thirst for knowledge of competitor options through research, questioning, and recording all data to help shape our overall strategy.
* Demonstrate exceptional product knowledge - fulfill on-site meetings in the venues, growing knowledge of the venues, cascading new developments to colleagues in the Central Team, and build an accurate picture of the 10 venues offer.
* Excellent verbal and communication skills; confident and can make decisions.
* Confident and ability to be a team player. Assertive, calm, and works well under pressure.
* Ability to multitask, think fast, and deliver solutions to customer requirements.
* Diplomatic and discreet; can manage customer feedback and confidently handle complaints.
* A good sense of humour, a self-starter, and ability to motivate others.
* Motivated by a passion for quality and great service delivery.
* A 'can do' attitude & instills this within the wider team.
* To be an excellent ambassador for the business.
* Experience or knowledge of Delphi and Venue Directory desirable but not essential.
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service, is key to creating legendary experiences.
We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents.
Company benefits include:
* £28,957 per annum.
* Medicash - Healthcare benefits, including dental, optical, and therapy treatments (includes up to 4 dependent children).
* Aviva Digicare - Free annual healthcare check.
* Exclusive Benefits & Wellbeing site (Perks at Work).
* Entertainment discounts - up to 55% off cinema tickets.
* Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
* Travel discounts - Discounts with holiday companies such as TUI and Expedia.
* Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
* Meals on duty.
* Vodafone discounts.
* Pension scheme and Life Assurance.
* Employee Assistance Programme.
* 23 days + BH's and an additional day off for your birthday.
* 2 days additional leave, following return from Maternity leave during the first year back.
* Competitive and supportive family benefits.
* Day off for baby's first birthday.
* Holiday purchase scheme.
* On-going training & development and career pathways.
* Professional subscriptions paid.
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