Organisation: The National Trust for Scotland
Salary: £12 per hour
Location: Culloden
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites.
2. Be responsible and proactive in ensuring all day-to-day tasks are completed.
3. Perform cash reconciliation duties including end of day and administration tasks, ensuring cash is handled accurately across all sales platforms.
4. Work with the Visitor Services Retail team to ensure effective stock management.
5. Drive up selling opportunities through strong product knowledge and excellent customer service to maximize sales of shop stock and donations.
6. Collaborate with the Visitor Services Manager (Retail) and wider property staff to maintain high standards of display and merchandising.
7. Take responsibility for personal development and learning.
8. Maintain a flexible approach to working hours and days, including weekends and Bank Holidays as needed on a rota basis.
9. Support the wider Culloden Cluster team by working across departments when necessary.
10. Develop a working knowledge of the site's history and communicate it to visitors in a friendly and engaging manner.
11. Provide consistently excellent customer service when dealing with high volumes of customers.
12. Adhere to the property’s quality standards including wearing of uniform.
13. Follow the Trust’s Health, Safety, and Environment policies and guidelines, including working within the property’s “Safe System of Work.”
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