Introduction
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
What does River City Casino & Hotel have to offer?
Day 1 medical, dental, & vision benefits! Uber benefit for nearby metro stops. Recognition programs with cash rewards, gift cards, & more. Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
Responsibilities
* Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
* Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
* Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
* Works closely with the Casino Operations Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
* Makes suggestions for improvement on standard operating procedures as needed.
* Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
* Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
* Assists with verifications of table inventories and effectively manages table limits.
* Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
* Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.
* Shares responsibility for the overall integrity of daily operations.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
* Ensures customer service standards are followed by all team members and addresses issues as they arise.
* Ensures efficient operations and table games protection.
* Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
* Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.
* Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
* Maintains strict confidentiality in all departmental and company matters.
Requirements
* Applicant must be at least 21 years of age.
* Associate degree (A.A.) in related field; or minimum one (1) year of experience in Table Games operations; or equivalent combination of education and experience.
* Must have knowledge of all Table Games and Table Games Operations.
* Must have excellent written and verbal communication skills; must be fluent and literate in English.
* Ability to maintain a high level of confidentiality and professionalism.
* Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games operating systems.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.
#J-18808-Ljbffr