Votre rôle
As the IT Operations Director, you will play a pivotal role in overseeing and optimizing the technology operations we provide to our customers. Your primary responsibility will be to ensure seamless service delivery to our complex customer base. You’ll collaborate closely with cross-functional teams, manage critical infrastructure, and drive operational excellence.
Responsibilities:
* Service Delivery Management :
o Lead and manage the end-to-end service delivery process, ensuring high-quality services are provided to our complex customers.
o Develop and maintain strong relationships with key stakeholders, understanding their unique requirements and tailoring services accordingly.
o Understand the customer business and how service delivery needs to evolve to deliver value to the customer.
o Ensure compliance with