Employer: Cwm Taf Morgannwg University Health Board
Employer type: NHS
Site: The Hub
Town: Llantrisant
Salary: £54,550 - £61,412 per annum
Salary period: Yearly
Closing: 19/11/2024 23:59
Band 8a
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
We are looking for an experienced and enthusiastic Programme Manager to lead and support, initially the programme of priorities in the facilities Directorate and then across the rest of the operational estate. You will be a leader who can inspire and coalesce others around you to jointly drive forward the facilities and wider operational Improvement and efficiency agendas; you will have the communication and engagement skills necessary to influence at all levels within the organisation and beyond; you will have the skills and tenacity to determine the direction and meet the expectations of the organisation.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The Programme Management Office (PMO)/Change Hub has been set up in order to provide the organisation with a multi-disciplined resource to support the development and delivery of projects and programmes aimed at underpinning the Strategic Objectives/ Integrated Medium Term Plan of CTMUHB. The PMO/Change Hub also provides a scrutiny and challenge role, supports the governance, monitoring and benefit realisation processes and provides a standardised approach for project and programme management across the organisation.
The PMO also plays a role in embedding change within the organisation and provides a focus for the procurement and deployment of the resources required to deliver the programme.
The Programme Manager will take a leading role in the development and delivery of the projects and programmes and also their scrutiny, challenge and monitoring. This will involve developing and implementing a range of policies and procedures that will impact across the programme.
As a senior professional manager working at corporate level across the organisation with considerable freedom to act, the post holder will play a key role in supporting the University Health Boards in the development and implementation of the key objectives set out in the projects.
The post holder will manage dedicated project resources and resources contributing to project delivery. This work will often involve working with highly complex, sensitive and contentious information with a high degree of autonomy.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
· Lead the management and delivery of one (or more) of a number of large, complex and high-value projects with multiple stakeholders.
· Engage with all stakeholders to determine the project scope and implementation processes.
· Create project design documentation, and manage the project throughout the project life-cycle to ensure that all deliverables are met.
· Lead on determining and developing project performance indicators and analysing data to facilitate decision making.
· Advise the Programme leads and Senior Responsible Officers (SRO) on the future measures and objectives for project delivery, ensuring consistency with national targets and local objectives.
· Significant contribution to providing innovative solutions and developmental interventions to ensure top performance and delivery of project/programme aims to achieve this the Regional Programme Manager will require excellent communication and interpersonal skills to work with all stakeholders.
· To exercise sound judgment in an extremely complex environment.
· Contribute to the organisation-wide skills and training programme to promote improvement methodology and project management skills, focused on embedding a culture of continuous improvement and high performance.
· Support Programme leads and Senior Responsible Officers (SRO) by providing the necessary infrastructure, systems and skills required to meet the long term performance requirements for the delivery of identified key programmes and projects.
· Lead on specific projects as determined by the Programme leads and Senior Responsible Officers (SRO), ensuring SMART objectives for all relevant projects.
· Assist Programme leads and Senior Responsible Officers (SRO) to initiate and create project delivery and support teams, to respond to programme needs, creating confidence to deliver and assuring the Board of its ability to meet its objectives.
· Create an overarching project plan for the development and implementation of the programme, reviewing as appropriate to meet changing needs and requirements affecting both participating organisations. Track and report progress to the Project team and Board.
· Apply high levels of communication/change management skills to overcome any resistance to change.
· Assist the Programme leads and Senior Responsible Officers (SRO) to review the performance of projects by leading and undertaking complex audits, evaluations of service and surveys.
· Reporting outcomes so that all key targets are met, ensuring that there is an ongoing review of progress and where necessary, intervention to ensure projects are delivering to the required quality and levels of effectiveness, productivity and efficiency.
· Apply highly specialised skills and knowledge to deliver improvement and organisational change objectives.
· Provide expert advice to Executive Directors and senior management teams on the requirements and development of key performance indicators for their balanced scorecards.
· Assist the Programme leads and Senior Responsible Officers (SRO) to establish an improved performance reporting regime on project deliverables, to provide assurance to the Programme Board on performance, using credible researched performance metrics.
· Assist with the preparation of performance reports for the Programme Board.
· The PMO Programme manager will be required to manage the whole project life cycle from the development of the design and preferred solution, through to project delivery, implementation and evaluation. This includes acquiring resources and coordinating the efforts of team members in order to deliver the project to plan. They will:
· Regularly lead project groups and workshops, providing leadership and direction.
· Be a dynamic leader, capable of shaping cultures for the delivery of high quality, patient focused care within available resources.
· Be proactive, facilitative and engage with others in the assessment, development and review of performance and delivery using performance data, patient experience/patient stories, research and evidence as the platform for improvement.
· Create and drive an environment of performance and project management discipline supported by a framework that enables clinical services and departments to flourish.
· Maintain and improve own knowledge, learning and ability to excel in the role, being an example for others.
· Adhere to the standards laid down in the NHS Code of Conduct for Managers and at all times act in a manner that reflects and promotes the values of the University Health Boards.
· This is a key leadership role within the organisation supporting strategic service redesign implementation which requires the post holder to have specialist knowledge and experience in service redesign.
· Work with Localities and Directorates to influence and shape strategic and operational priorities in order that where there are competing priorities, these can be aligned in order to optimise improvement and performance.
· Lead on determining and developing programme/project performance indicators, and future measures and objectives for project delivery, ensuring consistency with national targets and local objectives.
· Will be required to interpret and implement national policies, procedures and guidelines, advising on their effect and implications.
· Develop and maintain professional communications and networks within the organisation and at local and national level.
· Actively participate in the personal development review process.
· Work with the Programme leads and Senior Responsible Officers (SRO) to establish a strategic framework for performance and programme management aligned to strategic goals.
· Working with all internal and external stakeholders influence and shape strategic and operational priorities in order that where there are competing priorities these can be aligned in order to optimise improvement and performance.
· Ensure highly effective communication mechanisms and processes are in place to negotiate and consult with Board Directors, Directorates and senior clinicians in order to achieve demonstrable and measurable project/programme outcomes.
· To have a high level of specialist knowledge of the performance management levers, organisational risks and the need for full evidence and options to be determined and taken forward.
· Contribute to an open, proactive and collaborative culture, supported by effective multiple communication systems and processes that promote awareness and contribute to high levels of staff satisfaction.
· Present highly complex information to a wide range of stakeholders including other sectors, the public, service users/patients, and community groups, both within the University Health Boards and externally to ensure compliance with performance targets and strategic objectives.
· Requires the highest level of interpersonal and communication skills to influence change and engage with challenging targets, and be able to achieve this in a possibly hostile and antagonistic range of environments. Use a wide range of communication skills to win hearts and minds on highly sensitive change issues, overcoming barriers to acceptance.
· Manage, motivate, persuade and influence multiple stakeholders and patients to ensure the timely completion and delivery of programme/project outcomes.
· Deal with highly contentious and controversial matters with tact and diplomacy, while ensuring that decisions are made in an open and transparent manner based on the evidence available.
· Communicate effectively with staff throughout the University Health Boards in relation to areas of responsibility.
· Make complex presentations to large groups of stakeholders.
· To ensure that the project is delivered within the managed financial budget and contingencies, and revenue and capital variances are monitored and reported.
· To ensure robust systems of governance (clinical, financial, staff, audit and information) and risk management are in place.
· Produce dashboard performance reports, reporting on project progress, next steps, deliverables, resource requirements, risks and issues.
· Line manage the senior project officers.
· To manage, monitor and motivate the cross-functional team assigned to the project. This will include coaching and mentoring, resource planning, standard setting, performance management, team and individual development.
· Support the development of a network of highly skilled, capable, forward-thinking and flexible individuals to work in a number of environments within the University Health Boards.
· Work closely with the Programme leads and Senior Responsible Officers (SRO) to help develop performance reports from the University Health Boards systems.
· Interpret and analyse a range of complex performance and information systems to support strategy and programme development and project planning.
· Work with the MTU Clinical Leads in aligning, designing and introducing performance outcomes. Work with stakeholders to progress from a target-driven, reactive system of performance to one of outcome-based and understood measures.
· Work with the MTU Clinical Leads to develop performance measures and outcomes that complement and align with local government to promote transition of services and a citizen-focused approach to public service improvement.
The post holder will require standard keyboard skills and be required to record and store all information/data on the appropriate information systems.
Person specification
Education and Knowledge
* Educated to Master Level or Equivalent relevant experience
* Prince 2 or MSP Qualification
* Knowledge and Understanding of current NHS Wales Priorities
* In-depth knowledge of Project/Programme Mgt and Improvement Methodologies
* Ability to Speak Welsh
Experience
* Excellent track record of developing and delivering large complex projects and programmes
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