Location Manager - Rented Housing
Location: Hanover Gables, Southampton
Hours: 26 hours per week
Salary: Up to £26,707 per annum pro rata
About the role
Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse, involving collaboration with departments across the organisation. You will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
* Managing properties and supporting residents to live independent lives.
* Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out.
* Listening to residents and addressing issues before they escalate to complaints.
* Taking ownership of complaints when they arise and investigating them fully, ensuring residents are listened to and kept informed.
* Maintaining resident trust and confidence in Anchor through effective communication, setting expectations, and delivering on promises.
* Managing the location’s budget and service charge accounts to ensure residents’ homes are well maintained and repairs are completed to a high standard.
* Ensuring that the location is safe by carrying out all health and safety checks and risk assessments in accordance with policies and procedures.
* Supporting residents to live independently by collaborating with external agencies such as local authorities, care providers, social workers, and medical professionals to ensure they have access to the right services.
* Connecting with residents to encourage inclusion in social events both internally and in the wider community.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has excellent relationship management and communication skills.
Ideally, you will have previous housing or care experience and have worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, problem-solving ability, and a willingness to learn.
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