Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What We Are Looking For… We are looking for a talented Product Manager to support our exceptional Product team based in Bracknell, Berkshire. Product Managers are responsible for a range of products for the duration of their lifecycle. They oversee product creation, development, implementation and subsequent evolution with a focus on maximising product monetisation, usage and customer satisfaction. Location This role is based in our head office in Bracknell, Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key Responsibilities Include… Product Owner for Product Sprints Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs. Prioritise workload for product development. Make design decisions that demonstrate delivery of design specifications. Ensure product changes are in line with the overall business strategy. Working With Other Departments Act as a product specialist and “go-to” person for assigned products. Provide product knowledge to Sales and Solution Consultants to assist with bids. Share delivery timeframes with the Project Management team. Liaise with Engineering Services to ensure the priority of bugs is understood. Provide internal training or awareness of products as required. Evangelise the product internally and externally. Develop and deliver training to Sales and other departments as required. Updating and Engaging with Customers Contribute to monthly webinars to brief customers on product news. Contribute to the quarterly Product Roadmap. Contribute to the running of quarterly user forums to receive feedback and updates from users. Arrange and chair meetings with customers to share product vision as required. Gather customer feedback to determine ways that the product could be improved. About You… Bachelor’s Degree in a relevant subject. Good experience in a customer-facing role, typically of at least two years. Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes. Experience in the IT/Cloud communications industry is a plus. Excellent written and verbal communication skills. Good time management and prioritisation skills. Ability to interpret customer requests and provide high levels of customer satisfaction. Good problem solving skills. About The Company Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.