The Operational Performance Manager will be responsible for smooth running of the outpatient and health records services at St George’s Hospital and associated satellite sites.
Key Responsibilities:
* The post holder will be responsible for the administrative staff delivering these services, ensuring that the services held at these sites are delivered to the highest possible standard.
* The post holder will directly manage a group of team leaders that are responsible for the sub-specialties within the administration team.
* The post holder will lead on ensuring performance targets are achieved and will take forward agreed projects to improve service delivery and patient experience.
* They will be required to lead on key areas of performance and activity including data quality and monitoring of Key Performance Indicators (KPIs) across the division, including admissions, outpatients and health records, as well as supporting with the compiling of data reports for the senior divisional management team.
* Day to day local point of contact with the external provider of the outsourced health records service and monitor service performance at the St George’s site and its associated satellite sites.
To deliver a consistently high quality and excellent patient experience within outpatients. This will involve supporting the clinical, administrative, and nursing teams to ensure consistency of service.
To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support. Ensuring that they are managed in line with trust policies. This includes managing all sickness, disciplinary and performance issues for direct reports.
Benefits:
* Salary including High-Cost Area Supplement
* Opportunity to join the NHS Pension Scheme
* Free 24/7 independent counselling service
* Learning and development opportunities
* Easy and quick transport links
* A range of attractive benefits and discounts
* Access to Blue Light Card and other NHS Discount Schemes
* Free Pilates classes
* Full support and training to develop your skills
* Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Contact Information:
For further details / informal visits contact:
Name: Tom Akins
Job title: Assistant Divisional Manager
Email address: thomas.akins2@nhs.net
For an informal discussion in regards to the role, please contact:
Tom Akins - Assistant Divisional Manager - thomas.akins2@nhs.net
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