The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently.
Responsibilities:
* Managing the workflow of all jobs to brand standard.
* Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
* Provide focused management to the service department team, to ensure an excellent customer experience.
* Ensure processes are always adhered to.
* Conduct regular process reviews with your Aftersales Manager to identify operational issues/discrepancies and ensure appropriate follow-up actions are taken to rectify.
* Manage the performance of the workshop to ensure that KPI targets are achieved.
* Manage and plan workshop/support resources to ensure that work requirements are fulfilled.
* Support the department team as required and ensure that all work is completed on time.
* Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
* Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal).
Ideal Candidate:
* This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and is looking to Listers for more opportunities to progress.
* Unlimited confidence, resilience, drive, energy, and talent.
* A well-presented individual with a desire, character, and attitude to succeed.
Benefits:
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer & professional qualifications
* Free Parking / On-site Parking
* Company Events
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