NHS Sussex ICB ambition is to create an inclusive working environment which reflects our commitment to celebrate and promote diversity for all groups. We are particularly under-represented in staff from Black, Asian, and Minority Ethnic (BAME) and disabled communities and actively encourage and welcome applications from these communities. Furthermore, we welcome applications from reservists and ex-armed forces as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.
We encourage all applicants to share their equality information with us confidentially during the application process so that we can statistically monitor how fair and equitable our recruitment process is and how well we are reaching applicants from diverse communities and identify where we need to improve. This information is removed before shortlisting.
The post holder will play a key role across the CHC service, working within the remit of the National Framework for Continuing Healthcare, to deliver an effective, efficient and equitable service to the people and populations of Sussex.
Prior knowledge of CHC would be beneficial, but is not essential for this role, as you will work within an experienced and supportive team who will support you to develop the relevant knowledge required.
Main duties of the job
The post holder should be a Registered Nurse, have experience of working within health or care, and will need excellent verbal and written communication skills, as you will be required to work closely with patients, families, carers and other external partners.
As a Practitioner, your role will include completing reviews for nursing home residents who are in receipt of Funded Nursing Care (FNC). You will work closely with nursing home staff to ensure reviews are undertaken in a timely fashion and ensuring a good standard of care is being delivered.
As this is a hybrid role, these assessments can be completed virtually (either from the work office or home) or within the community in nursing homes. Therefore, you will need to be able to travel to support with your role. Due to the hybrid way of working, you will be highly motivated and have the ability to work independently, but also as part of a team.
You will be supported to develop the necessary skills and experience to work across the whole pathway, safely, confidently and effectively. NHS Sussex is strongly committed to your development, and through a structured 1:1 and appraisal system, will work with you to recognise and create a plan to meet your development needs. There will be the opportunity for career progression within the wider CHC Team.
For an informal discussion please contact Diane Jeffery, Clinical Team Leader at diane.jeffery1@nhs.net or Telephone 0738 7050773.
About us
NHS Sussex ICB are committed to enabling team members to work in an agile and flexible way. We adopt a flexible first approach to working patterns. We empower our people to work where, when, and how they choose with minimum constraints to support their wellbeing to sustain good work-life balance and to optimise performance and delivery.
We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
Flexible working requests will be considered for all roles.
Agile working is not just related to working from different locations or at different times. It is about effectively utilising technology to improve work practices and to work differently to increase our overall effectiveness to improve health outcomes for our population.
Should you require a reasonable adjustment to our recruitment process please contact the Recruitment Team at scw.peopleresource@nhs.net to ensure that measures can be put in place to support you.
NHS Sussex has committed to achieving Net Zero Carbon emissions by 2045. As a member of staff you will be encouraged and supported to implement new ways of working that will help us achieve that goal.
Job responsibilities
The post holder will support the CHC Team by providing a coordinated approach to the operational functions of the Front Door. This will include the management of new referrals received via the CHC portal, liaising with the wider communities and other professionals as required, and progressing referrals through the CHC assessment process.
The role will also include any duties commensurate with a Band 5 clinical role, such as assisting with Fast-Track referrals, case management, FNC reviews and applying the National Framework for Continuing Healthcare across Sussex. This will be in line with the pan-Sussex standard operating processes and procedures and ensuring compliance with the National Framework for NHS Continuing Healthcare and Funded Nursing Care.
ENGAGING PEOPLE/KEY WORKING RELATIONSHIPS
The post holder will be expected to develop strong working relationships with patients and their families or representatives, members of the AACC Team, ICB staff, Local Authority colleagues, Care providers, voluntary and independent sector staff.
Assisting and supporting individuals and representatives in relation to the Continuing Healthcare process.
Communicate information, risks and issues, including briefings and reports to line manager or relevant point of escalation, such as Team Lead.
Works closely with care providers involved in delivery of the service to CHC funded patients.
Works in partnership with all appropriate stakeholders and participates in multi-disciplinary and inter-agency working in partnership with the individual.
Respects the professional opinions of all those involved in the assessment process and demonstrates leadership as part of the integrated system.
Actively listen to people and their representatives and has the ability to work empathetically and sensitively with individuals along the Continuing Healthcare pathway and seek to treat them with respect and dignity.
Deliver the role in a way which is led by the individual and has the ability to work collaboratively with Health and Social Care practitioners and patients, families of patients and carers, whilst being respectful of individual beliefs and opinions.
Person Specification
Qualifications
* A Professional qualification or degree in a relevant discipline or equivalent relevant work experience.
* Good GCSE/O level passes in English and Maths, or equivalent.
* Typing and ECDL or similar computer qualifications.
* Evidence of further education and/or development.
Skills & Capabilities
* Able to build purposeful relationships with others in order to influence.
* Ability to make logical decisions.
* Ability to explain complex information clearly in both verbal and written format.
* Evidence of organisation and project management skills.
* Able to analyse problems, situations and information.
* Ability to prioritise and co-ordinate workload of self and others.
* Excellent interpersonal, communication and listening skills.
* Negotiating, influencing, facilitation skills, ability to exercise tact and diplomacy.
* Able to work flexibly with some autonomy within broad framework.
* Ability to work under pressure in a busy working environment and able to multi-task.
* Good presentation skills, able to communicate concepts to a range of audiences.
* Good level of numeracy, having the ability to spot inconsistencies or errors in data through validation and analysis.
Effort
* A team player with a high level of self-motivation and a strong desire to motivate others.
* Has the ability to act independently once priorities have been established or when required to do so.
* Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
* Adaptable approach and ability to remain calm under pressure.
* Resilient able to deal effectively with contentious situations.
* Professional, calm and efficient manner.
* Commitment to continuing professional development.
* Positive and flexible approach to work.
Experience
* Knowledge of Clinical Commissioning Groups.
* Knowledge of NHS.
* Knowledge of National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care.
* Knowledge of Data Protection Act and its application, observing the need for confidentiality in the handling of patient identifiable information at all times.
* Demonstrable experience in dealing with the public and dealing with sensitive and confidential information, complaints or mediation.
* Advanced competence in MS Office, particularly Excel and Access, including using formulas, designing database and presentation preparation.
* Experience of managing a team and complex office systems.
* Previous supervisory experience.
* Experience of working with computer-based administration systems.
* Experience of working to tight deadlines and in a busy and pressured environment.
* Experience of working in a multidisciplinary/multi-agency environment.
* Demonstrable experience of working in an NHS organisation.
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