End Date Friday 03 January 2025 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary. Job Description J ob title: Merchant Services ECP Senior Manager – Chief Controls Office Salary: Competitive Package Locations: Manchester, Birmingham, Edinburgh, Bristol, Glasgow or Leeds Hours: Full Time Working pattern: Our work style is hybrid About This Opportunity An exciting opportunity is available to join the supportive and collaborative Business & Commercial Banking (BCB), Cash Management & Payments (CM&P) and Merchant Services, Chief Controls Office. Together we drive the risk and control environment vision and strategic priorities for BCB CM&P and Merchant Services. Transformation and risk management is key for the delivery of BCB’s strategy to grow our business through co-ordinated product propositions and improving BCB client insight, digitisation and innovation. Economic Crime (EC) poses a threat to the safety and security of the Group, our customers, and our communities. We play a key part as one of the largest financial services providers in identifying and preventing Economic Crime. W e must evolve our prevention, detection, and response to ensure that we're responding to the risks of today and the evolution of the threat of tomorrow. Reporting to the Head of BCB CM&P and Merchant Services, focussed on Merchant Services Economic Crime Prevention (ECP), you'll take a lead role responsible for identifying and mitigating Conduct, Regulatory, Operational and People risks in the Merchant Services business to build a robust risk and control framework – end to end – with Control by Design principles firmly embedded. As the Merchant Services ECP expert you'll lead on risk and control engagement to deliver strong outcomes for the breadth of clients in the Merchant Services portfolio, with Consumer Duty in mind. We collaborate with colleagues in Merchant Services, and across BCB and Corporate & Institutional Banking (CIB) to manage risk, improve controls, drive financial outcomes and develop our product offerings, to benefit our clients, colleagues and shareholders. You'll have a track record of strong communication and influencing skills, thought leadership, emotional intelligence and strategic thinking. So, join us and be part of Helping Britain Prosper to advance our control framework and capabilities. Core Purpose: You'll work as part of the Business & Commercial Banking (BCB) End-to-End Cash Management & Payments and Merchant Services Chief Control Office (CM&P and MS) focussed on Merchant Services Economic Crime Prevention, including, Sanctions ; Politically Exposed Persons ; Fraud ; Adverse Media ; Anti Money Laundering due diligence on high-risk clients ; Correspondent Banking due diligence; and supporting in-depth investigations triggered by suspicious client activity. You'll lead in delivering continuous improvement activities, providing insightful, high quality analysis using data - led monitoring outputs and to improve the control environment and streamline wasteful processes. Collaborate and influence across range of LBG stakeholders and third parties. You may also work across other areas to lead Chief Controls activities. We're highly collaborative and help all colleagues to become rounded risk and control professionals by developing a broad range of skills. You'll be helping colleagues in their development and encouraging innovation, to focus on controls. As a subject matter expert, you'll keep abreast of industry developments and regulation, sharing information across appropriate teams. Why Lloyds Banking Group We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What You’ll Need Do you have demonstrable experience leading teams and ability to work effectively with partners across a variety of business functions? You’ll need to show a passion for developing new ways of working and either knowledge, or a keenness to learn, about the ECP specialisms and Merchant Services covered in this role. Proven ability to manage teams. Experience and technical knowledge in an ECP role, working knowledge of the regulatory requirements, and experience in a Merchant Services role. Strong influencer: able to successfully handle key partners and priorities, influencing at senior levels with a strong customer ethos, and a t rack record in delivering against expectations. Relationship management skills to maintain a network across the business to keep informed of developments, horizon risks and understand business process risks and issues. Working knowledge of Control by Design and looking for control automation opportunities using data led monitoring. Proven ability to act as a trusted control expert, ensuring proactive identification of risks and mitigating actions for the strategy. Supporting and engaging with broader control planning and business decision-making. And a ny e xperience o f t hese w ould b e r eally u seful Coaching skills and track record of personal development. Experience in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards. Ability to identify shortcomings, then suggest and implement improvements to existing business practices. About working for us Our focus is to ensure we’re inclusive every day, building an organisation that reflects m odern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adj u stments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We ’ re proud to be a Disability Confident Leader. If you have a disability, you can also a pply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you ’re excited by the thought of becoming part of our team, get in touch. We would love to hear from you At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.