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Complex Loss Claims Handler - Household
Locations: Leicester or Bexhill (Hybrid) but we're open to more flexible working options (i.e. once a month) for the right person.
Job Details
* Managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.
* Providing each customer with their own case plan, managing any suppliers or processes to achieve the final outcome.
* Working with the wider team to maintain best practice documents on technical applications for buildings, contents, recoveries and subsidence.
* Ensuring claims are adequately reserved, loss coded and managed effectively to enable accurate pricing and reserving.
* Achieving both financial and customer satisfaction outcomes that places Hastings as a market leading home claims handling function.
* Handling, resolving and helping to prevent complaints, including FOS referrals, ensuring that any changes are fed back to the relevant parties as best practice and acting as a technical referral point for lower level complaints when supporting handlers.
Skills we would love you to have
* Strong working knowledge of Home Claims and experience of working with Large Loss Claims (minimum 3+ years experience).
* A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF and supplier management experience.
* Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation.
What we offer
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.
Reward
Salary – Attractive salary based on experience (pay reviews also completed each year).
Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March.
Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well.
Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot be scheduled, that’s why we have a range of support to help you keep yourself well.
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us.
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