The company distributes specialist audio and custom installation solutions by providing unique products with unrivalled customer service, training, and support.
Role Responsibilities
* Assisting with in-field product demonstrations for trade and end-user customers as needed.
* Deliver technical expertise and introductory product training to dealers, distributors, and colleagues to drive sales success and business growth.
* Advising trade customers and assisting colleagues by addressing technical product inquiries and resolving system issues, primarily through remote support and on-site field visits as needed.
* Providing pre-sales technical and configuration information, troubleshooting support, and final system commissioning across all products & brands.
* Maintaining and updating the various demonstration systems at HQ.
* Supporting in-field product demonstrations to trade and end-user customers where required.
* Travelling with sales staff to visit and work with trade customers where required.
* Calibrating and commissioning audio & video system installations in the field where required.
* Administering and coordinating all warranty provision and after-sales service processes for trade customers.
* Coordinating and reporting any quality issues and contributing to the Company's Quality processes as the representative for Specialist Product Sales.
Qualifications
* Previous relevant industry work experience and related product knowledge, e.g. in audio/video, networking or security products, system engineering, training and/or installation.
* A relevant technical educational or recognized technical training qualification.
Experience Required
* Practical field-based experience of training and installing AV or networked product systems is desirable.
* A comparable technical support and/or training role within a dynamic, trade-focused commercial environment.
* Understanding of network audio (Dante/AES67) and experience of deploying AV-over-IP is desirable.
* Specific specialist brand and product knowledge provided.
Person Specification
* Methodical, practical, and structured troubleshooting approach to problem solving.
* An ability to communicate, share, and deliver technical information effectively to empower customers and colleagues to grow sales, install successfully, and satisfy customers.
* A calm demeanour and first-class interpersonal skills.
* A confident public speaker.
* A demonstrable interest in and understanding of technology and audio/video products and networks.
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