Our client based in East Yorkshire is looking for a Desktop Support Technician to join their team. This is a great opportunity for someone with 1st and 2nd line IT support experience. THE ROLE: Duties include: - Ensuring all IT policy and procedures are maintained. - Ensuring all records are kept up to date and all issues and their resolutions are noted. - Execute tests and troubleshoot customer problems. - Coordinating repairs on equipment. - Setting up laptops, mobiles and iPad. - Preparing hardware for users. - Resolving customer issues. - Providing solution for client and employee technology. - Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications. - Assist with strategic projects. THE CANDIDATE: - The successful candidate would ideally have 3-5 years' experience in a similar role. - Technology knowledge is desirable. - Strong communication and problem-solving skills when working with customers. - Work well as a team and support the overall success of the company. - Good working knowledge of MS Windows - Ideally workplace specific. - Understanding of Windows Server, MS Exchange and AD (Users and Computers) - Good working knowledge and support of wireless technologies. - Experience of mobile device and application management across Microsoft, Apple and Android platforms. - ITIL Foundation Certified (Desirable) - Airwatch Mobile Device Management (Desirable) - Must have full driving license and access to own transport. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.