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Account Manager - Telematics
Due to our continued expansion, we have an exciting opportunity for a Key Account Manager to join our brand new team within our Telematics division. We offer a bonus scheme as part of the role, along with exceptional opportunities for progression for the right candidate.
The role...
The role of Account Manager is really important to us. You will be responsible for understanding the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics.
What would your day to day look like?
1. Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer's investment.
2. Guide customers and promote the Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships.
3. Be the single point of contact and escalation for the customer, directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
4. Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction.
5. Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
What do we expect of you?
1. Proactive team player with innovative ideas to inspire client loyalty and adoption.
2. Strong interpersonal skills and experience initiating and building positive relationships.
3. Commercial acumen with a good track record of similar roles responsibilities with significant commercial results.
4. Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
5. Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
What can you expect of us?
1. A friendly culture that mirrors our proposition to our customers.
2. A fast-growing organisation that defines itself as being agile and innovative.
3. A drive for continuous improvement, which you will be empowered to get behind from day one.
4. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
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