Our client is seeking an experienced Billing Manager to oversee complex billing processes and manage a team. Candidates must have expertise in telecoms billing, strong leadership skills, and attention to detail.
Key Responsibilities:
* Manage systems and processes for customer accounts, billing profiles, and provisioning orders.
* Oversee monthly billing cycles, ensuring accuracy and resolving errors prior to invoice processing.
* Handle billing queries and provide analytical reports.
* Ensure compliance with SLAs for ticket management and query resolution.
* Liaise with customers, suppliers, and internal teams to ensure timely and accurate processes.
* Approve supplier invoices and manage purchase ledger activity.
* Deliver training and support for billing systems.
* Escalate and resolve complaints efficiently.
Requirements:
* Proven experience in team management and telecoms billing.
* Strong skills in Excel (pivot tables, charts, lookups) and attention to detail.
* Ability to prioritise, multitask, and work under pressure.
* Excellent communication skills and proactive problem-solving abilities.
* Flexible, organised, and customer focused.
Desirable:
* Experience with SQL, Access, or ERP systems (e.g., Navision).
* Background in the satellite communications or cellular/telecoms sectors.
Benefits:
* Free Parking
* 25 days + Bank Holidays
* Bonus and Pension Scheme
* Paying up to £50k
Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork is an Equal Opportunities Employer.
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