* Be responsible for the Loan Solutions service provided to clients of Loan Solutions UK. Providing oversight of Loan Solutions IOC Portugal's service delivery and supporting Associates and AVPs in the provision of Collateral Administration, change and client facing support locally.
* In the role, you will act as the main UK based client contact for a portfolio of Loan Solutions clients focusing on Loan Administration and will be a main contact for Loan Solutions Portugal to ensure the service delivery provided is of a high standard. You will represent an escalation point in the event of urgent and unresolved issues.
Key responsibilities
* Act as a main contact for Client relationships on the Loan Solutions UK service delivery across the Loan Administrations platform.
* Oversee the service delivery completed in Loan Solutions Portugal, ensuring the service is of a high standard and on time, monitoring in accordance with SLA and prevailing governance.
* Completion and/or oversight checks of Loan Solutions service delivery.
* Support senior colleagues as required in the provision of Collateral Administration services, client change, onboarding/offboarding activity and other general matters relating to the good functioning of the Department as required.
* Manage any client queries or escalations ensuring appropriate actions are taken to resolve any service issues in a timely manner
* Monitor the overall service provision and ensure that monthly MIS complete in Portugal is accurate and a true reflection of the service delivery
* Apply existing policies and procedures and provide advice on their interpretation to clients. Create initial reports/analyses based on existing templates for review by more experienced colleagues.
* Accountable for delivering personal targets and objectives to support the performance of the team under general guidance from more experienced colleagues.
* Support the function by actively seeking opportunities to develop knowledge and expertise and to improve their understanding of the BNPP organisation both within the UK and more widely.
* Display ownership in attempting to resolve more complex and technical issues in a timely manner, validating the response and/or answer with more senior colleagues, to ensure clients receive the appropriate level of support and service.
* Co-ordinate activity with other relevant Client Delivery departments and work streams to ensure the smooth delivery of operations processes and service levels in accordance with the established procedures and guidelines.
* Maintain a full appreciation of the Loan Solutions service provided by LDO UK, understanding its impact and relevance and contributing to process improvement by future proofing issues
* Working with Senior colleagues and IT Analysts to support the review of compliance calculations, ensuring they in line with governing documentation.
* Producing and maintaining localised Policies and Procedures.
* Support with training of new members of staff.
* Adhere to bank policies and compliance requirements.
Key internal stakeholders:
* IOCs Operations
* Fund Accountants, internal and external
Good problem solving and analytical skills, attention to detail focused with strong time / deadline management.
* Strong team player who shows initiative, accountability, and is able to self-motivate.
* Good written and oral English skills in order to articulate technical issues associated to work area.
* Computer literacy and a good knowledge of standard computer software and able to learn and utilise specialist applications appropriately.
* Sound working knowledge of policies, procedures, regulations and legislation within client delivery and company-wide.
* Prior experience of loan administration and basic understanding of the loans market, and in particular bi-lateral loans, syndicated loans, loan funds including direct-lending.
Preferred
* Ability to read, understand, and interpret legal documentation
* Understanding of loan trade documentation, transfer certificates, pricing letters etc.
* Experience in Loan Closing
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank's strategy, commitment, work ethic, integrity and Code of Conduct).
Horaires Temps plein Métier Traitement des Opérations Marque Localisation, BNP Paribas is the European Union's leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients. Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.Company purpose: Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards. Our employer promise is built around three pillars:
* Being a great place to work
* Committed to sustainability and having a positive impact
* Being dedicated to the development of our people
Business area Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers. Loan Solutions provides debt solution services across a variety of products, focusing primarily on the Collateral Debt Obligation and Loan Fund markets. We provide a premier account administration service for loan portfolios across a number of global clients., We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile) We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
* Generous holiday allowance of at least 26 days (plus bank holidays) - with option to buy and sell holidays.
* Valuable financial plans - a 12% non-contributory pension which has been moved to sustainable investments, life assurance, income protection and personal accident insurance.
* Extensive wellbeing and mental health offering - one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
* Key onsite services and facilities in Scotland - include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
* Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone's largest bank, we are committed to having a positive impact in the world. For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon. But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people. 3. We believe in our people We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools. We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. Investing in our people also means we have a collaborative and inclusive culture:
* Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
* Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.,
* Et si on vous disait que travailler dans notre Groupe, ce n'est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d'actions du quotidien ou de grands projets, exercer l'un de nos métiers, c'est s'engager pour agir durablement.
* Se sentir bien dans son job, c'est avant tout venir travailler comme on est. C'est aussi avoir les moyens d'un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.
* Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.