Job Purpose:
* Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.
* To be successful in this role, you will need to have a passion for motivating people, strong communication skills, and a determination to achieve great results and create an exceptional customer experience.
Main Accountabilities and Responsibilities:
* Supervise your assigned Zapp Store during your shift, including motivating, guiding, and leading your store team.
* Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates.
* Own stock management - from inbounding and putaway to cycle counting.
* Provide end of shift reports to the next incoming Shift Manager.
* Check staff resourcing ahead of time and resolve any issues.
* Ensure correct attendance management procedures are followed when issues arise.
* Practice Health & Safety as a maximal priority.
* Manage and report on performance during the shift - including escalation of issues.
* Liaise with the Store Operations Manager regularly to discuss performance improvements.
Skills, Experience and Attributes:
* Previous experience managing front line operations teams whilst meeting demanding performance standards.
* Experience in the Food, Retail, Hospitality, or Warehouse environments (or similar live operational environments).
* Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success.
* The ability to confidently and independently lead shifts.
* Strong problem-solving and organisational skills.
* Flexibility to be available for morning, daytime, and nighttime shifts.
About Zapp:
With on-demand essential items delivered in minutes, 24 hours a day and 7 days a week, Zapp is building the future of convenience retail and London’s leading premium & luxury ‘quick commerce’ provider.
#J-18808-Ljbffr