Based at Cannon House, Birmingham We are looking for a professional and highly motivated person who is passionate about delivering excellent customer service to our passengers. This role is based within the Resources Team at Cannon House, which will support and assist the CrossCountry business with the crucial task of overseeing the train service delivery of dedicated grades. You will be required to support the existing team members in rostering and forward planning activities and relieving workload where necessary to maintain operations as required. This will require you to use your excellent problem solving skills to achieve the best use of traincrew resources within the agreed terms and conditions. You will also need to demonstrate excellent communication skills and the ability to work with colleagues within and outside the team to make the best use of resources nationally. It’s also essential that you bring ideas and energy to contribute to a culture of continuous improvement. To be successful in this role you must clearly demonstrate on your application form the following skills and experience: Excellent IT skills Experience of achieving deadlines and maintaining excellent attention to detail Track record of building effective working relationships with peers, internal customers and suppliers Proven success in implementing faster and smarter ways of working Rostering knowledge will be advantageous as well. The role is office hours and includes weekend working over a rostered period, based at Cannon House. Birmingham. Closing date for applications is Thursday 3rd April 2025 We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success. Did you know you can set up alerts for new job opportunities? Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.