�? Join our dynamic and passionate team as a Customer Service Advisor in Orpington, London! �?
Are you a people-oriented individual with excellent customer service skills? Do you thrive in a fast-paced environment? Our client, a leading provider of cutting-edge diamond tools, is seeking a Customer Service Advisor to deliver exceptional experiences to their valued customers.
?? Key Accountabilities:
* Provide product information, solve problems, and process orders to ensure an excellent customer experience.
* Demonstrate outstanding customer service skills, aiming for timely, one-contact resolution.
* Effectively manage customer escalations with empathy and conflict resolution techniques.
* Utilise strong time management and prioritisation skills to handle a high volume of activities.
* Conduct detailed investigation of customer issues to identify and swiftly resolve any faults.
* Support our customers through phone management.
* Process quotes, orders, and sample orders efficiently.
* Manage merchandising orders and calendars.
* Proactively monitor and handle open orders, incomplete orders, and delays.
�? Skills/Experience:
1. People-oriented with a results-driven mindset.
2. Excellent active listening, negotiation, and presentation skills.
3. Strong relationship-building and networking abilities.
4. Outstanding written, verbal, ...