NIGHT TEAM MEMBER - 4 on 4 off - 12 Hour Shifts ( 7pm - 7am ) or ( 9pm - 9am )
Become part of a successful operation in Tamworth with a rapidly growing business that offers a cost-effective, reliable, and sustainable service.
Reporting to your Manager, you will be responsible for being the first point of contact for customers and drivers. This role requires a high level of flexibility and the ability to communicate both verbally and in writing. Duties include but are not limited to:
1. Provide a high standard of customer service to all customers.
2. Respond appropriately to both customers and drivers.
3. Allocate jobs to drivers & plan to achieve the required response times.
4. Handle live customer complaints.
5. Maintain full awareness of real-time resource availability.
6. Price jobs for drivers & customers as per the pricing process.
7. Maximize opportunities to prevent occurrences of loss-making jobs.
What we need from you to be successful:
1. Strong work ethic with full attention to detail & accuracy.
2. Able to solve complaints and issues.
3. Able to work alone and unsupervised at times.
4. Experience within a high-pressure environment is advantageous.
5. Strong admin skills & willingness to be flexible.
If you have worked in a previous contact centre, planning, scheduling, or transport office, we need to hear from you.
Apply now for a positive career move.
Job Info
Job Title: Scheduler (Nights)
Company: CV-Library
Location: Stoke, Staffordshire
Posted:
Closes:
Sector: Distribution
Contract: Permanent
Hours: Full Time
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